Free home delivery of your NHS prescriptions

LloydsDirect has joined the Pharmacy2U family. If you have been a LloydsDirect customer in the past, you will have been sent an email from us to move your account over to Pharmacy2U. If you have been thinking about joining LloydsDirect, you can now join Pharmacy2U for the same service and more.

LloydsDirect accounts are no longer accessible so please use your new Pharmacy2U account to place and track your next order. Your Pharmacy2U account will only show repeat prescription orders that have been dispensed and dispatched by Pharmacy2U. 

We encourage all patients that have moved across from LloydsDirect to Pharmacy2U to request their prescriptions using the Pharmacy2U website, app, or automated phone ordering system. This will enable us to process requests as quickly as possible. 

The LloydsDirect app is no longer available so please download the Pharmacy2U app to request or manage your future orders. To download the app please visit the App Store or get it on Google Play.

Both Pharmacy2U and LloydsDirect put their patients at the heart of everything they do. While you might notice slight differences in the way things look between the two businesses, rest assured that the commitment to delivering the best possible experience when it comes to taking care of your prescriptions remains the same.

LloydsDirect has shared a limited amount of personal information in order for Pharmacy2U to create new accounts and make the transition as seamless as possible. This personal information includes your:  

• Name  

• NHS number  

• Home/delivery address  

• Contact information   

• Exemption details (if applicable)  

LloydsDirect has not shared any payment details, or any information about your prescribed medicines.

For your security and protection, we do not transfer any sensitive financial information when creating your Pharmacy2U account. We therefore need you to add your payment details once your Pharmacy2U account is activated. If we don’t hold valid payment details on your account, we won't be able to release your order until this is updated, even if your GP has approved your prescription. 

We will attempt to contact you to resolve the situation. Once you add your details to your account your order will be automatically released. If payment details are not added, then we will return your prescription to the NHS central database to allow you to collect locally.  

How to update your payment details:  

• Log into your Pharmacy2U account  

• Select Account from the left-hand menu   

• Choose ‘Payment’  

• Select ‘Add’ and input your preferred payment card details  

• Confirm your changes   

Please note: If you hold a valid NHS prescription prepayment certificate (PPC), this is classed as an exemption. Follow the steps to add an exemption and select option F for a general prepayment certificate, or option W for an HRT-only prepayment certificate. 

Don’t worry, as soon as Pharmacy2U has received your prescription from your GP, your repeat prescription medication list will automatically appear in your account.   

Please note that if your GP has not added an item to your ongoing repeat medication list, this may not appear, but you can add items with the steps below.  

If you want it to show before we have received your prescription from your GP, you can easily add the medicine manually by following these steps:  

• Log into your Pharmacy2U account  

• Select Prescriptions from the left-hand menu   

• Choose ‘Add Medication’ and search for the name of your prescribed medicine  

• Select the form and dose of medicine as it appears of your prescription  

• Choose ‘Add Medicine’  

 To add another item, simply repeat the process.   

The medicine will now appear on your repeats list, ready for you to request through your Pharmacy2U account.

We can take care of your NHS prescriptions, including repeat or one-off items. You just need to be registered with a GP in England. If you’d benefit from free home delivery and a handy app to request your medicines on the go, our service could be for you.  

We accept prescription prepayment certificates and exemptions, as well as all major payment methods including Apple Pay and Google Pay.

It’s completely free to use our service. We cover the cost of delivery, and your prescription will be sent using Royal Mail's Tracked service. You’ll only pay the standard NHS prescription fee (£9.90 per item as of 1st May 2024) if you pay for your prescriptions.

We’ll ask you for the following information when you sign up: 

• Your name and date of birth 

• Your GP surgery details 

• What medicines you’re prescribed 

If you know your NHS number, add this too. It can make the registration process even quicker.  

Once you’ve registered, we’ll match your details with NHS database and send you a confirmation email when everything’s ready to place your first order. You can log in and have a look around your account dashboard. Here you can update your delivery preferences and set your reminders. 

We recommend placing your repeat prescription order online 10 working days before you need your medicine. This gives plenty of time for us to get approval from your GP before checking, dispensing, and dispatching your items. They’ll then be delivered using Royal Mail Tracked.  

The timeline is often much quicker than this, but 10 working days helps us to make sure you don’t run out.  

Yes you can. Choose from popular reminder cycles or choose a custom date that suits you. We can email, text, or send you an app notification when it’s time to order your repeat prescription online. 

Yes you can. We support prescription exemptions, just let us know your exemption reason. It’s easy to add these details in ‘My Account’. 

Yes you can. We support prescription prepayment certificates and HRT-only prescription prepayment certificates. Just add the details in ‘My Account’.  

Your account is the home of your personal health dashboard. Here, you can: 

• See current and historic orders 

• Place an order 

• Update your preferences 

• Set reminders 

• Add another patient 

Yes. The Pharmacy2U app is free to download and you can order your NHS repeat prescriptions plus much more!

With the app, you can also:

• Browse thousands of Health & Wellness products from favourite brands in our shop

• Access Online Doctor for support with common health concerns

• Explore expert advice from our pharmacists in the Health Hub

You can visit our Help & Support hub for answers to frequently asked questions. Alternatively, you can call the customer care team on 0113 265 0222. 

Yes, with our dedicated Family Accounts, you can easily manage one-off and repeat prescriptions for those you care for under one account. Each patient will have their own profile and you can switch between different profiles from your dashboard.  

To manage prescriptions for another person through your account, just select ‘Add another patient’ from your account dashboard and follow the steps to set up their patient profile. 

You can enter your account dashboard and amend the details for any person you care for. Make sure you change any required details before you place your next order. 

Learn more about how our Family Account works and what you can use it for on our dedicated page.  

You can view your order’s progress at every stage by logging into your account.  

Royal Mail will deliver your item tracked using their 24h or 48h service. Most prescription items are delivered using Tracked 48. Certain items, like refrigerated medicines, are sent using Tracked 24 in special packaging. Royal Mail will send you a 2-hour delivery window the day it’s due.  

You can update your delivery preferences in your account, including nominating a safe place for your items or choosing letterbox delivery (where the package size allows).  

Yes you can. To change your delivery address, simply log into your account and select ‘Delivery’ from the ‘My Personal Details’ menu.