Pet Health

Yes. We’ll email you to confirm your order’s been received and being processed by our team, whether it’s for pet prescriptions or an order from our Pet Health shop. 

Look for a green tick icon with an ‘in-stock’ label next to the price of your chosen item. This will show if it’s available to add to your basket.

If your chosen item is temporarily out of stock, we will aim to get it back in stock as soon as possible, so please check back and order on your next visit.  

Sometimes, brands may remove products from their range. When this happens, we do our best to stock similar products so you can find a replacement without too much hassle for you or your pets. Just use our search bar or browse the category to find the product you’re looking for.  

If the product you need is not listed on our website, please feel free to email us at [email protected] or call us on 0113 265 0222 (Option 3). We'll do our best to order the product for you, and a member of our team will guide you through the simple process for ordering a product not listed on the website. 

No, you can’t get a prescription for your pet online, because UK law requires a clinical assessment, which may include a physical examination by a vet, before they can issue a prescription. However, you can request a written prescription from your vet, usually for a small fee, after the examination, and order the prescription medicine for your pet online from pharmacies like Pharmacy2U Pet Health.

Certain medicines can only be prescribed by a qualified veterinarian. These products are classified as Prescription Only Medicines - Veterinary (also known as POM-V). We require a legally valid veterinary prescription for this classification of product prior to dispensing and dispatching this medicine. 

If your vet decides that your pet requires a prescription only medicine, you can request a written prescription from them, which the law states they are required to provide to you. You may need to pay a small fee for the prescription, but once you have it, you can take that prescription to any pet pharmacy for dispensing. 

A veterinary surgeon can charge a 'reasonable' fee for writing a prescription, but this amount can vary depending on the veterinary surgery.

The best way to send your prescription is to upload it via the website as part of the checkout process. 


However, you can also email it to us at [email protected], including your order number in the same email so that we can match it up to your account. 
 

Please note that for some medicines (e.g. Controlled Drugs), we need to have the original valid prescription before dispatch, which we’ll need you to post to us. The website will inform you if this is the case for the medicine you’re requesting. 

Where we require (or you choose to send) an original prescription by post, please write your order number at the top of the prescription and send it to: 


Pharmacy2U Pet Health

Unit 3 Mountpark Bardon

Robson Way

Ellistown

Coalville

LE67 1GQ

Most pet prescriptions are valid for six months from the date of signing. However, your veterinary surgeon may specify a shorter expiry date. The other exception to this is controlled drugs, which have a maximum validity of 28 days from the signed date.  

A repeat prescription can be dispensed multiple times whilst it is valid. Following a clinical assessment, your veterinary surgeon will decide if issuing a repeat prescription is appropriate for your pet’s health concern. If so, they will clearly state how many times the prescription can be dispensed against, and for what quantity. 


If you have previously sent us a repeat prescription, your remaining allowable quantity for any valid prescriptions can be found in your Account Dashboard, and if you have set one up, in your Pet Profile. When you go to place your repeat order, select the repeat prescription medicine that is listed and complete the checkout process as usual.

A Pet Profile gives us certain identifiable information about your pet(s). It is only mandatory if you need to order some medicines for your pet(s). However, you can set one up for your pet(s) regardless. This will help you personalise your experience and organise your pet's medicine with ease. 

Providing you with a safe and accurate supply of medicine for your pet is our top priority. To help us do this, we require information about your pet if you are ordering some medicines. We collect this information via a Pet Profile. 


We may contact you and/or your veterinary surgeon directly if we require any further information regarding your pet before we can dispatch your order. 

Once you have your pet’s prescription from the vet, simply search for the required medicine on our website. Add it to your basket and upload a copy of the prescription at checkout. You can also send us a prescription via email or by post if required. One of our pharmacists will review the prescription, and then dispense and dispatch your items safely and securely if everything is approved.

For certain medicines, such as controlled drugs, the original prescription must be posted, but our website will guide you through the process to keep everything hassle‑free.

Ordering your pet’s prescription becomes easier if you have a Pet Profile set up with their regular medication as you will be able to start your order request from your account dashboard. If you are ordering controlled drugs, you will need to set up a Pet Profile before placing any order request.