Excellent Trustpilot rating
Trusted NHS partner
Regulated pharmacy
Serving 2 million patients
All prescription items tracked
We know the frustration that waiting in for a delivery can cause. That’s why we send all our prescriptions using Royal Mail’s Tracked service, so you’re kept informed and don’t have to worry about missing the postman.
Check we’ve got your most recent contact details, including your mobile number. Royal Mail can then text you your 2-hour delivery time slot on the day your item’s due to arrive.
Your prescription, your choice
Although you need to be registered with a GP surgery in England to use our service, we can deliver to any address in the UK you choose.
Whether you want your medicine delivered to your home, to your work, or to another location that’s convenient for you, just set your delivery preferences in your account. We use discreet, responsibly sourced packaging to protect your prescription items along the way.
Letterbox delivery for added convenience
Efficient packaging means we can deliver more prescriptions through the letterbox if you’ve chosen this as a delivery option in your account settings. This means more successful deliveries on the first attempt and saves you time having to organise a new delivery date.
If an item’s too big to fit through your letterbox, we’ll let you know and you’ll still receive your 2-hour time slot on the day it’s due to arrive.
A 6-days a week delivery service you can trust
We’ve partnered with Royal Mail to offer a prescription delivery service our patients can rely on. Most of the prescription items we dispense will be delivered using Royal Mail Tracked 48, meaning your item will arrive within 2-3 working days of it leaving our facility.
There are a few exceptions where we’re required to use Royal Mail Tracked 24 (if your medicine needs to be refrigerated, for example) or need you to sign for your prescription (medicines that are classed as controlled drugs, such as strong painkillers).
Delivery methods by medicine type
Most medicines can be safely delivered using Royal Mail Tracked 48. These items are suitable for letterbox delivery too, so you don’t need to be home to receive them. You can also nominate a safe place with Royal Mail if you’d prefer the postman to leave your prescription in a chosen location. You’ll find more information on nominating a safe place on the Royal Mail website.
We use Royal Mail Tracked 24 to get your refrigerated items to you as quickly as possible. They’re kept cool using special materials during the journey, ready for you to pop them in the fridge when they arrive at your chosen address. Don’t worry if you won’t be home to transfer them straightaway, our temperature-controlled packaging means they’ll be kept cool for up to 72 hours from being dispatched.
Some medicines have extra regulations that require us to deliver them in a different way. For items this applies to, we’ll need you to sign for your delivery to receive it. We’ll share your 2-hour delivery slot on the day that it’s due to arrive. If your medicine is in this category, we’ll let you know when we send your order dispatch email.
How to track your delivery
Tracking your order is straightforward with Royal Mail’s Track & Trace service. Simply enter the reference number we send you once we’ve dispatched your item to see your delivery progress. You can also download the Royal Mail app to receive push notifications when there’s an update to the progress of your parcel.
Even easier to get in touch
We’ve extended our customer service opening hours from 9am-8pm Monday to Friday and 9am-1pm every Saturday, making it even easier to get help if you need it.
Download the Pharmacy2U app
Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.
What our patients say
Rated excellent with 400,000+ reviews as of October 2023
Worry free service
This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.
Hester Pendino
Great service
Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.
Hilary Simpson
The help line staff were excellent
The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved
Linda Lauren
Great user friendly service
This is a very easy service to use.
I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.Neil Etheridge
I get reminders when I need to order
I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.
Janet Tittensor
Losing the monthly stress
Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.
Pat Cruttenden
Excellent service
Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.
Ceijag