NHS Pharmacy First Service
Our new NHS service means you can get clinical advice and a suitable treatment for selected common health conditions, without needing to see your GP.
Instead, you can speak to our pharmacist, who can talk to you about your symptoms before recommending and issuing the best treatment.
*Appointments subject to availability.
How the NHS Pharmacy First Service works
Check your symptoms
Use our symptom checker below if you're showing signs of one of the relevant conditions and select the condition link to get started.
Book your appointment
We’ll take a few details and ask you about your condition. You’ll then be able to choose a time and date for a video call with one of our pharmacists.
Have your consultation
We’ll email you confirmation of your appointment, along with a video link for you to use to speak with our pharmacist about your symptoms.
Get your treatment
Our pharmacist will chat to you about the most suitable treatment. They might issue a prescription medicine, or inform you about helpful treatments available from our shop.
We’ll deliver it for free
Any prescription medication is delivered to you for free, using Royal Mail’s tracked 24-hour service, so should arrive with you the next day.
What conditions can we help with?
*We can help with urinary tract infections (UTIs) in women if they’re considered to be uncomplicated (you’re aged between 18-64, are not pregnant, and haven’t had a previous UTI in the last 6 months).
Symptom checker

Why choose this service?
Free NHS service delivered by Pharmacy2U
No need for a GP appointment
Quickly access clinical advice and a suitable treatment
Can be done from the comfort and privacy of your home
Free tracked delivery of any prescription treatments
Helps relieve pressure on your local GP
Frequently asked questions
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