Contact Us

Our opening times

Monday - Friday: 9:00am – 8:00pm

Saturday: 09:00am – 1:00pm (for NHS prescription team)

Hours may differ on Bank Holidays.

Visit our Help and Support Hub

Don't forget about our comprehensive Help and Support pages, where you can find answers to frequently asked questions about our service. This will help to:

  • Avoid long waiting times

  • Manage your account as and when it suits you.

  • Find your answer within a few clicks

  • Connect to our online chat service instantly, if you can't find what you need

To get started, just enter your query in the "Search our knowledge base" bar on the Help and Support page.

Call us

If you prefer to speak to us directly, you can reach our team on the following number: 0113 265 0222.

​You will hear some options. Please select the most appropriate service you are calling about:

​NHS prescriptions: Press 1

Private Online Doctor: Press 2

Shop orders & over the counter items: Press 3

Pet health: Press 4

Email us

For non-urgent enquiries, you can contact us by email.


For pet health enquiries, you can contact us by email.


For shop orders and over the counter item enquiries, you can contact us by email.