Contact Us 

Get in touch with our Customer Care Team 

We’re here to help you with your order and make sure your Pharmacy2U shopping experience offers everything you expect.  

Choose one of the following options to connect with a member of the team: 

Call Us 

Speak to one of our Customer Care team on: 0121 541 1800 

We are open: Mon - Fri: 9:00am - 5:00pm 

Bank Holidays: Closed 

We answer 95% of calls first time, although there may be a slight delay at peak times. If it’s more convenient for you, use our free call-back service to arrange for a member of the team to contact you within the hour. 

Email Us 

[email protected]  

We’ll get back to you in 48 hours. At peak times, this may be up to 72 hours but we’ll aim to get back to you as soon as possible.  

Live Chat 

When available, you’ll see our ‘live chat’ button on your screen. You can use this to instantly connect with a member of the team.  

Need help with your NHS prescription or our Online Doctor service? 

Visit our Help & Support hub for answers to frequently asked questions and information about how to get in touch with a member of the team.