Control your prescriptions, your way.
Step-by-step tracking from request to delivery, at your fingertips.
Trusted NHS partner since 2001
Regulated Pharmacy since 1999
Proudly serving over 800,000 patients
'Excellent' Trustpilot rating
Our promise to you
Peace of mind is something we’re committed to giving our patients at every stage of the journey.
With detailed prescription tracking, you can see how your order’s progressing from first placing your request, right through to it being delivered by our trusted partner Royal Mail.
How prescription tracking works
We’ve put together this handy video so you can see how our tracking works, step by step.
What's happening with my order?
You can track your order anytime, anywhere through your personal dashboard located in ‘My Account’. Here’s what to expect when you visit your dashboard.
Your prescription request is with your GP for approval.
Your GP has sent your prescription to us to check and dispense.
Our clinical team is checking your prescription, ready to dispense it.
Our pharmacy team is expertly packing your prescription items ready to get them on their way to you.
Royal Mail has collected your order ready for delivery via its Tracked service.
Use your tracking number for an estimated arrival update and to confirm your delivery preferences.
Keeping you in the know
Our enhanced tracking service allows us to keep you fully informed when things happen, giving you control to manage your prescription, your way.
So what if my order contains an item that’s delayed?
We will:
Let you know which item's delayed
Give you the option to split your order
Send your other items straight away
Keep you informed about the progress of your delayed item
And if the pharmacist has a question about my prescription?
We will:
Contact you directly if we need to check something
Reach out to your GP if it’s a query they can answer
Keep you informed about your estimated dispatch date
What if I need my prescription sooner?
We will:
Make sure our service works around you
Give you the option to collect your prescription at a local pharmacy
Send you a code for the pharmacy you've chosen to dispense your prescription
And if I need to request my prescription earlier than usual?
We will:
Accommodate early requests to fit your schedule
Let you choose a reason for ordering early and inform your GP
Make sure it’s processed in plenty of time for when you need it
Lastly, what if I’m not home when my delivery’s due?
We will:
Give you the option to track and divert your parcel through Royal Mail
Enable you to rearrange your delivery day if you need to
Where possible, deliver your prescription through your letterbox
App user?
All you need to do to enjoy these enhanced tracking features is download the latest version of our app. Benefit from:
Full order tracking
Estimated dispatch and delivery dates
The ability to split orders if needed
Collect locally in the event of a delay
Download the Pharmacy2U app
Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.
What our patients say
Rated excellent with 400,000+ reviews as of August 2023
Worry free service
This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.
Hester Pendino
Great service
Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.
Hilary Simpson
The help line staff were excellent
The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved
Linda Lauren
Great user friendly service
This is a very easy service to use.
I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.Neil Etheridge
I get reminders when I need to order
I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.
Janet Tittensor
Losing the monthly stress
Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.
Pat Cruttenden
Excellent service
Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.
Ceijag