Buying authorised veterinary medicines

Registered Qualified Person

Our Registered Qualified Person and Superintendent Pharmacist with responsibility for the supply of veterinary medicines classified as POM-V/ POM-VPS/ NFA-VPS is Phil Day (GPhC Registration Number: 2043558). 

You can verify that Phil Day is a pharmacist by checking the GPhC's register.

Our Registered Business Address

The owner of the business is:

Pharmacy2U Limited

Unit 3

Mountpark Bardon

Robson Way

Ellistown

Coalville

LE67 1GQ 

Email: [email protected]

Company No: 3802593 

VAT No: 734 3754 27 

The Veterinary Medicines Directorate (VMD)

The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply 

Authorisation & Classification Of Veterinary Medicines 

Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised as it will include English language labelling: it's important that you read this labelling and understand it. The label will include a unique UK marketing authorisation number which will appear in one of the following formats: 


Vm 04321/4001 

Vh 05467/4007 

EU/1/99/099/001-001 


Alternatively, the product may include a statement, such as: "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations - Exemptions for small pet animals." or similar on the label and packaging. 

There are four classifications of authorised veterinary medicines: 


• Prescription-only Medicine – Veterinarian (abbreviated to POM-V)

• Prescription-only Medicine - Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS)

• Non-Food Animal - Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS)

• Authorised Veterinary Medicine - General Sales List (abbreviated to AVM- GSL) 


You can use the VMD's Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification, plus many other options. Each product has a ‘Summary of Product Characteristics’ (SPCs) that tells you all about the medicine. 

For more information visit the VMD's Product Information Database here. 

Prescription Misuse 

1. Alter a prescription issued by a vet, pharmacist, or SQP, such as: 


• Change the date the prescription was signed

• Change the quantity of the product

• Include additional medicines

   


2. Fraudulently produce a prescription, such as:  


• forge a prescription

• forge the signature of a vet, pharmacist or SQP

• send the same prescription to multiple retailers 


We carefully check all prescriptions and will report suspected prescription misuse to the VMD or the police. 

What To Do If Your Pet Suffers An Adverse Reaction

No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product's Summary of Product Characteristics (SPC). Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely.

If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think that the medicine hasn't worked as it should have done, report it to the VMD using the form available on this page here.

Complaints About Veterinary Medicines

If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance. You can find our contact information in our 'Contact us' page. However, if you feel that we haven't resolved your complaint satisfactorily, you can contact the VMD using this email address: [email protected] 

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.