Helping you get to grips with your new medicine
Trusted NHS partner since 2001
Regulated Pharmacy since 1999
Proudly serving over 800,000 patients
'Excellent' Trustpilot rating
What is the New Medicine Service?
This is a free NHS service delivered by our pharmacists. It's available for certain medicines and health conditions, and it's designed to help you get the most from your new medicine. A pharmacist will call you to run through any questions you have about your new prescription, advise on any side effects, and refer you to the doctor if they decide it needs reviewing.
How it works
These steps outline what to expect when you're prescribed a medicine that's eligible for the New Medicine Service
Receive invitation
We'll invite you to book when we've sent you a new medicine that qualifies you to use this service.
Speak to an expert
Discuss any questions about your new medicine with the pharmacist. They'll give you a call on your chosen day and time.
2 week check up
The pharmacist will call you again after 2 weeks to check everything’s ok.
Get a referral if needed
They’ll refer you to your GP if they think your medicine needs reviewing.
What are the benefits of the New Medicine Service?
Free, confidential chat with your pharmacist
Ask any questions about your new prescription
Confidence knowing how and when to take it properly - helping you, and the NHS
Reduce the risk of complications
Long-term conditions suitable for the New Medicine Service
Angina
Asthma
Atrial fibrillation
COPD
Coronary heart disease
Diabetes (type 2)
DVT and related conditions
Epilepsy
Glaucoma
Gout
Heart failure
High blood pressure
High cholesterol
Osteoporosis
Parkinson's disease
Stroke or transient ischaemic attack (TIA)
Urinary incontinence
Frequently asked questions
What our patients say
Rated excellent with 400,000+ reviews as of October 2023
Worry free service
This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.
Hester Pendino
Great service
Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.
Hilary Simpson
The help line staff were excellent
The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved
Linda Lauren
Great user friendly service
This is a very easy service to use.
I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.Neil Etheridge
I get reminders when I need to order
I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.
Janet Tittensor
Losing the monthly stress
Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.
Pat Cruttenden
Excellent service
Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.
Ceijag