Helping you get to grips with your new medicine

  • Trusted NHS partner since 2001

  • Regulated Pharmacy since 1999

  • Proudly serving over 800,000 patients

  • 'Excellent' Trustpilot rating

What is the New Medicine Service?

This is a free NHS service delivered by our pharmacists. It's available for certain medicines and health conditions, and it's designed to help you get the most from your new medicine. A pharmacist will call you to run through any questions you have about your new prescription, advise on any side effects, and refer you to the doctor if they decide it needs reviewing.

How it works

These steps outline what to expect when you're prescribed a medicine that's eligible for the New Medicine Service

Receive invitation

We'll invite you to book when we've sent you a new medicine that qualifies you to use this service.

Speak to an expert

Discuss any questions about your new medicine with the pharmacist. They'll give you a call on your chosen day and time.

2 week check up

The pharmacist will call you again after 2 weeks to check everything’s ok.

Get a referral if needed

They’ll refer you to your GP if they think your medicine needs reviewing.

What are the benefits of the New Medicine Service?

  • Free, confidential chat with your pharmacist

  • Ask any questions about your new prescription

  • Confidence knowing how and when to take it properly - helping you, and the NHS

  • Reduce the risk of complications

Long-term conditions suitable for the New Medicine Service

  • Angina

  • Asthma

  • Atrial fibrillation

  • COPD

  • Coronary heart disease

  • Diabetes (type 2)

  • DVT and related conditions

  • Epilepsy

  • Glaucoma

  • Gout

  • Heart failure

  • High blood pressure

  • High cholesterol

  • Osteoporosis

  • Parkinson's disease

  • Stroke or transient ischaemic attack (TIA)

  • Urinary incontinence

Frequently asked questions

What our patients say

Trust Pilot Logo

4.5 Star Trust Pilot Rating

Rated excellent with 400,000+ reviews as of October 2023

  • Worry free service

    This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.

    Hester Pendino

  • Great service

    Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.

    Hilary Simpson

  • The help line staff were excellent

    The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved

    Linda Lauren

  • Great user friendly service

    This is a very easy service to use.
    I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.

    Neil Etheridge

  • I get reminders when I need to order

    I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.

    Janet Tittensor

  • Losing the monthly stress

    Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.

    Pat Cruttenden

  • Excellent service

    Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.