Excellent Trustpilot rating
Trusted NHS partner
Regulated pharmacy
Serving 1.6 million patients
How our prescription service works
Almost all GP surgeries in England are now set up to send prescriptions to pharmacies electronically, so you no longer need to pick up a paper prescription from your doctor.
Request your medicine
Your GP approves it
Our team prepares it
We deliver it for free
How things work between us and your GP
We take care of communication with your GP to help make your prescriptions one less thing to worry about.
We send your medicine request straight to your GP surgery
Your GP will approve your request, or let us know if they decline it for any reason
Our enhanced order tracking service means you can stay up to date at every stage
Our pharmacists will contact your GP if they have any questions about your medicines
Your previous orders are recorded in the ‘Order History’ section of your personal health dashboard
Understanding the EPS
The Electronic Prescription Service (EPS) is an NHS initiative first trialled by Pharmacy2U in 2001 before being fully rolled out in 2005. It’s designed to improve the accuracy and efficiency of prescriptions for both patients and healthcare providers. It means you have more choice and convenience when it comes to managing your prescriptions.
You can choose which pharmacy you’d like your prescriptions sent to. This is known as a ‘nominated pharmacy’. You can opt to collect your repeat prescriptions from a community pharmacy, or have your medicines dispensed and delivered to your home by an online provider like Pharmacy2U. In England, over 95% of prescriptions are now issued and processed using the EPS.
Everything you need to get started
What our patients say
Rated excellent with 400,000+ reviews as of October 2023
Worry free service
This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.
Hester Pendino
Great service
Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.
Hilary Simpson
The help line staff were excellent
The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved
Linda Lauren
Great user friendly service
This is a very easy service to use.
I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.Neil Etheridge
I get reminders when I need to order
I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.
Janet Tittensor
Losing the monthly stress
Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.
Pat Cruttenden
Excellent service
Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.
Ceijag
Download the Pharmacy2U app
Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.
