Save time and manage NHS prescriptions for the whole family in one account

Yes! This is a free feature to help you manage prescriptions for other people. We’ll deliver their prescriptions for free too.  

Yes, you can still manage NHS prescriptions for others through the Family Account feature. Just create a basic account and add the people whose prescriptions you manage.    

Anyone can create an account to manage their own prescriptions. Although to manage prescriptions for others using our Family Account feature, you’ll need to be 16 or older.  

You can add children, parents, partners, friends, neighbours - anyone who relies on you to take care of their NHS prescriptions. You’ll just need to have their consent if they’re over 18. 

We’ll ask you for their: 

• Name, address, and date of birth 

• Their relationship to you 

• Their GP surgery details 

• Their NHS number if you know it 

• Their payment or exemption details 

There’s no limit on the number of patient profiles you can create using our Family Account feature.  

Patients added to your account can be at the same address as you, or at a different address. You’ll just need to make sure the address provided is the same one they are registered with at their GP surgery. You can set a delivery address of your choice for each patient profile too. 

No, managing prescriptions for family members will not affect the NHS care they receive. They will still receive the same level of service, with the benefit and convenience of having you manage their prescriptions.  

Yes, you can manage NHS prescriptions for parents and elderly relatives. You can also add children, partners, friends, neighbours, and more to your Family Account – anyone who relies on you to take care of their NHS prescriptions. You’ll just need to have their consent if they’re over 18.

No, you don’t need to be registered with the same GP as your family member or other dependent. You just need to provide their GP surgery details, along with some other information – see ‘What information do I need to add a patient?’ above.

Yes, as long as you have their consent if they’re over 18. If they are, we’ll email them to confirm that they want you to manage their NHS prescriptions on their behalf. If you remove them, we’ll unlink their patient profile from your Family Account. 

Yes you can. Choose from standard medication cycles or choose your own custom date to receive a text or email reminder when it’s time to order. 

In your account, each patient profile will have a ‘Delivery’ section where you can set delivery addresses and preferences. These can be different for each patient linked to your account. 

In your account, each patient profile will have a ‘Payments’ section where you can add or amend card details. These can be different for each patient linked to your account. 

Yes you can. Just like you would on the website, you can add a patient and manage their prescriptions in the Pharmacy2U app.  

You can remove a patient from your account at any time. From their patient profile, select ‘Remove from Account’. You’ll then choose from a list of options stating why you’re removing them. This is so we know what to do next with their Pharmacy2U profile. Once confirmed, their patient profile will no longer be linked to your account. 

Our Help & Support hub has information on topics like placing an order, updating personal details, payment and delivery, and tracking an order. If you need to speak to the team, you can call us on 0113 265 0222. 

If the patient you’re adding is under 18, we don’t require their consent. If you’re adding an adult patient, we’ll ask for their email address to confirm that they want you to manage their NHS prescriptions on their behalf. 

Your online safety and security are a top priority for us. All your personal information and the information of those you care for is stored in accordance with our Privacy Policy. 

You can track an order at every stage, from requesting it with your GP through to delivery. Just visit your account, choose the patient profile you need, and select the order you want to track. You’ll see a progress bar telling you what stage it’s at. 

All NHS prescriptions are sent using Royal Mail Tracked 24 or 48. When we’ve dispatched your order, you’ll receive a tracking number from Royal Mail with an estimated delivery date. 

You can set delivery preferences in the ‘My Personal Details’ area of your account. These preferences include: 

• Letterbox delivery. We’ll post your items through the letterbox if they fit. 

• A safe place: Choose a designated safe place for your items to be delivered to, such as a porch, garage, shed, or with a neighbour. You may also need to nominate a safe place with Royal Mail, and you can find more information on the Royal Mail website. 

You can view, add, and delete delivery addresses at any time. Just visit the ‘My Personal Details’ area of your account.