Pharmacy2U Terms & Conditions

When you buy from us you are agreeing that

We may change these Terms & Conditions from time to time and will post the new version on the site before it takes effect.

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Registration, accepting these Terms, and our contract with you

The contents of this web site are directed solely at those who access the site from the UK. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts. Risk and title in the products will pass to you when they are dispatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products. While we always aim to accommodate your wishes for the most convenient delivery of your medication, Pharmacy2U reserves the right to restrict delivery of your orders of prescribed medication to the address on the prescription or the address registered at your GP surgery issuing the prescription.

To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them. Pharmacy2U has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law, Pharmacy2U disclaims all warranties of any kind with respect to the content of this web site.

Pharmacy2U and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Pharmacy2U, its directors or employees. All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use.

If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care. Any links on this web site to other web sites are provided for your interest only and Pharmacy2U has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. Once an order has been placed, the transaction is processed manually at the premises.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at: 0113 265 0222 or [email protected]

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on 0113 265 0222 or [email protected]

Our responsibility for loss or damage suffered by you Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or

• use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of business opportunity, goodwill or reputation; or

• any indirect or consequential loss or damage.

Our trademarks are registered

You are not permitted to use our trademarks without our approval.

Free NHS prescriptions

In some situations, patients are automatically entitled to free NHS prescriptions. You can check whether you’re entitled to receive free prescriptions here.

What information do we need?

When registering as a Pharmacy2U patient, we’ll ask whether you pay for your NHS prescriptions. If you’re entitled to free NHS prescriptions, we’ll ask the reason and if applicable when it’s due to expire. We’ll then remind you when your exemption is due to expire.

Pharmacy2U uses the NHS’s Real Time Exemption Checking (RTEC) system to confirm your exemption status. If it cannot confirm your exemption, we’ll use the information provided on your account.

We don’t ask for physical proof of your entitlement but it’s your responsibility to make sure the information we hold is accurate and up to date. You can do this through your online account or by contacting our Customer Care team. Read how to update us here.

The NHS carry out checks on the exemption status of patients. Anyone found to be claiming free prescriptions falsely, could be liable for a penalty fine. By supplying accurate information, you also ensure we don’t charge you incorrectly.

What happens when my exemption from paying NHS prescription charges expires?

If your exemption has expired and you have not updated us with new valid details, we may begin taking payment for prescription charges if you’ve given us your payment details. Without payment details it could delay our dispensing process while we make contact with you.

If you’ve been exempt from paying NHS prescription charges for one of the following reasons, you will need to pay for your prescriptions upon expiry.

• You have a maternity exemption certificate

• You are a child under 16 years old

• You are aged between 16 and 18 and are in full time education

Any account with an expired exemption that holds valid payment details will be charged for their prescriptions.

In other instances we’ll continue to honour your entitlement to free prescriptions, unless informed of a change in circumstances.

Please note, without valid proof of your exemption, the NHS could issue you with a fine for making a false claim.

You can update your details by logging in to your online account or contacting us.

NHS prepayment certificates (PPC)

An NHS prepayment certificate (PPC) can help patients who are prescribed multiple regular medicines save money on their prescriptions. You can learn about and purchase PPCs online here. Having a valid PPC means you’ve already paid. Therefore, we won’t charge you for NHS prescriptions during the period covered by the PPC, and your account will be classed as ‘exempt from paying prescription charges’.

If your circumstances change, it’s still your responsibility to keep us up to date with accurate information.

Family Account (proxy access)

1. Definitions 

“Account Holder” means the person who opens or controls a Family Account. 

“Family Account” (sometimes called “proxy access” or “care network”) means an online Pharmacy2U account that allows an Account Holder to manage prescription requests and related services for one or more Linked Patients. 

“Linked Patient” means an individual whose prescription services are managed through a Family Account. 

“Linking Process” means the technical and administrative steps needed to add a Linked Patient to a Family Account, including verification and consent collection. 

2. Who may create a Family Account 

Only an adult (18 +) who is legally resident in the United Kingdom may act as an Account Holder. By initiating the Linking Process you confirm that you are the person named on the Account or have been expressly instructed by that person to act on their behalf in completing the online steps. 

3. Warranties and representations 

By linking a Linked Patient you warrant and represent to Pharmacy2U that: 

(a) you have obtained the Linked Patient’s explicit and informed consent to the creation of the link, or you hold an alternative lawful authority (for example, parental responsibility, Lasting Power of Attorney for health and welfare, or a court-appointed deputyship); 

(b) where the Linked Patient is capable of understanding (typically aged 13 +), they were present or actively involved when you completed the Linking Process, unless they chose not to be; 

(c) any information supplied during the Linking Process (for example, date of birth or NHS number) is complete and accurate; and 

(d) you will act in the best interests of each Linked Patient when using the Family Account. 

4. Continuing obligations of the Account Holder 

You must: 

keep your login credentials secure and not share them with any unauthorised party; 

update or remove a link promptly if circumstances change (for example, if the Linked Patient withdraws consent, attains capacity, or dies); and 

inform Pharmacy2U immediately if you suspect any misuse of the Family Account. 

5. Unlinking 

A Linked Patient (or their lawful representative) may request to be removed from a Family Account at any time. Pharmacy2U will action valid unlinking requests as soon as reasonably possible and usually as soon as possible of identity verification. 

6. Limitation of Pharmacy2U’s responsibility 

Pharmacy2U relies on the warranties in clause 3 and on the information supplied during the Linking Process. We are not responsible for any loss, damage or claim arising from an Account Holder’s failure to obtain proper consent or authority. 

7. Indemnity 

You agree to indemnify and hold Pharmacy2U harmless against all liabilities, costs, expenses, damages and losses (including reasonable professional costs) suffered or incurred by Pharmacy2U as a result of any breach by you of clause 3 or 4. 

8.Automatic communications settings 

By default, SMS and push notifications for Linked Patients are set to opt-out. The Account Holder may change these preferences within the Family Account dashboard on behalf of each Linked Patient, provided the Linked Patient’s consent requirements are met. 

9. Audit and monitoring 

Pharmacy2U retains audit logs of all Family Account activity and may suspend or terminate access if misuse is suspected.

Damaged items

If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact  0113 265 0222 or email [email protected]. We will make every effort to replace any damaged products.  

Permission to view your NHS Summary Care Record 

Your Summary Care Record (SCR) contains information from your health record such as your current prescription details, allergies and any bad reactions to medication you have had in the past. It will also include your name, address, date of birth and your unique NHS Number to help identify you correctly. In providing care to you, Pharmacy2U would like to view your Summary Care Record in order to provide the best possible care for you from the most up to date information available. Whenever your record is accessed, the details will be recorded should you wish to question this at any point in the future. You can change this permission at any point just by contacting us. You can opt-out of having an SCR altogether and you should contact your GP practice who will record this, if this is your preference.  

For more information on the Summary Care Record, please visit: 

www.digital.nhs.uk/summary-care-records/patients   

Marketing & promotions 

All offers on this site are subject to availability and while stocks last.  

No more than one discount or voucher code may be used for a single order, unless explicitly stated otherwise in the voucher’s specific terms.  

By participating in any of our offers or promotions, you confirm that you accept these terms and conditions (the “Promotional Terms”) as well as our general Terms and Conditions. If individual voucher terms state anything different from these Promotional Terms, those individual terms will take precedence. 

Promotional headlines 

Any promotional headlines referring to “1 Hour NHS Prescription Processing” and/or “Free Next Day Delivery” are subject to the following exclusions:  

• Items that are out of stock 

• Prescriptions requiring a dosette box (where medication is separated by date and time) 

• Medication that must be frozen or refrigerated 

• Prescriptions with outstanding pharmacist queries 

• Prescriptions requiring a vulnerable patient check 

We reserve the right to amend or withdraw promotional headlines at any time without notice.  

Use of Voucher Codes 

These terms apply to all Pharmacy2U business units, websites, and webshops. By using a voucher code, you agree to these terms and any specific terms communicated with the voucher or offer.  

One voucher code can be used per order. Voucher codes cannot be combined, unless explicitly stated otherwise.  

Voucher codes may be restricted to specific customer groups (e.g., new or existing customers). Such codes are non-transferable and must only be used under the stated conditions.  

We reserve the right to cancel any order that does not comply with the stated terms of the relevant voucher code, without prior notice.  

Under UK law, no discount or promotion is offered on baby milk, infant milk, and specialist milk.   

Unless stated otherwise on the voucher or offer, the following products are also excluded from discount codes: Selected Promotional lines, Pharmacy Medicine lines, Clearance lines, Electric Toothbrushes, Blood Pressure Monitors, Flow Headset, Regaine, Eroxon, Viagra, Cialis, Mosquito Milk, My Perfect, Tom Ford, Waterpik and Olaplex, Baby Feeding, Baby Nappies, Slimming & Nutritional Aids, Smoking & Vaping Cessation, Tena Multipacks, and Delivery Pass.  

If a voucher code specifically covers any of the above, this will be clearly stated on the voucher or offer. A minimum spend may apply to a voucher code, which will be clearly stated in the relevant offer.  

Voucher codes are only valid for UK orders, unless otherwise specified.  

All voucher codes will have a clearly stated expiry date. Any code presented without an expiry date is void and will not be honoured.  

Delivery costs are excluded from voucher code discounts unless explicitly stated otherwise.  

Where a voucher code applies to free or reduced delivery, it usually covers the cheapest available delivery option.  

We reserve the right to revoke any offer, discount code, or promotion at any time, without prior notice. This may be necessary due to regulatory requirements, changes in business strategy, or operational considerations.

We are not liable for any claims or complaints arising from the misuse of voucher codes, including the use of expired codes or codes obtained through unauthorised channels.  

We reserve the right to refuse the use of any voucher code suspected of tampering, duplication, or other misuse.  

Specific Voucher Codes Terms and Conditions  

15% off £40 minimum spend 

This voucher is valid until 11:59pm on the specified end date and applies to eligible products only with a minimum spend of £40 before discount, excluding delivery fees and service charges. Eligible products include retail products sold through the Pharmacy2U shop. The voucher does not apply to any services offered by Pharmacy2U or by third parties, to any product or treatment requiring a prescription, including pet prescription products, or to the following excluded items and ranges: baby, infant or specialist milks; electric toothbrushes; electrical haircare; blood pressure monitors; Flow headset; Regaine; Eroxon; Viagra; Cialis; Mosquito Milk; Waterpik; Olaplex; slimming and nutritional aids; smoking and vaping cessation products; emergency contraception; Phenergan; Co-codamol; laxatives; Night Nurse; sleeping tablets; pharmacy strength cold and flu relief; Ultravana; Evana; Tena multipacks; and selected fragrance brands Tom Ford, Carolina Herrera, Gucci Flora, Jimmy Choo, Marc Jacobs, Viktor & Rolf, Givenchy, Valentino, Adidas and Dior. Single use only. Non-transferable. No cash alternative. Cannot be used with any other offer. Returns are subject to the Returns Policy and your statutory rights. Offer subject to availability and may be withdrawn before redemption. Orders already placed will be honoured.

20% off £40 minimum spend as part of Healthy Heart Programme

This voucher is valid until 11:59pm on the specified end date and applies to eligible products only with a minimum spend of £40 before discount, excluding delivery fees and service charges. Eligible products include retail products sold through the Pharmacy2U shop.

The voucher does not apply to any services offered by Pharmacy2U or by third parties, to any product or treatment requiring a prescription, including pet prescription products, or to the following excluded items and ranges: baby, infant or specialist milks; electric toothbrushes; electrical haircare; Flow headset; Regaine; Eroxon; Viagra; Cialis; Mosquito Milk; Waterpik; Olaplex; slimming and nutritional aids; emergency contraception; Phenergan; Co-codamol; laxatives; Night Nurse; sleeping tablets; pharmacy strength cold and flu relief; Ultravana; Evana; Tena multipacks; and selected fragrance brands Tom Ford, Carolina Herrera, Gucci Flora, Jimmy Choo, Marc Jacobs, Viktor & Rolf, Givenchy, Valentino, Adidas and Dior.

Single use only. Non-transferable. No cash alternative. Cannot be used with any other offer. Returns are subject to the Returns Policy and your statutory rights. Offer subject to availability and may be withdrawn before redemption. Orders already placed will be honoured.

20% off £40 minimum spend as part of Women's Health Pathway

This discount voucher is valid until 11:59pm on 30th April 2027 and requires a minimum spend of £40 before discount and excludes delivery fees and service charges. The discount cannot be applied to: online doctor services; baby, infant or specialist milks; electric toothbrushes; blood pressure monitors; Flow headset; Regaine; Eroxon; Viagra; Cialis; Mosquito Milk; Waterpik; Olaplex; slimming and nutritional aids; smoking and vaping cessation products; emergency contraception; Phenergan; Co-codamol; laxatives; Night Nurse; sleeping tablets; pharmacy strength cold & flu relief; Ultravana; Evana; Tena multipacks; and selected fragrance brands Tom Ford, Carolina Herrera, Gucci Flora, Jimmy Choo, Marc Jacobs, Viktor & Rolf, Givenchy, Valentino, Dior. This voucher is valid for single use only, is non-transferable, and cannot be exchanged for cash or used in conjunction with any other offers. Returns subject to Returns Policy and your statutory rights; some items (including medicines) are not returnable unless faulty. This offer is subject to availability and may be withdrawn at any time before redemption.

£5 off £20 minimum spend / £5 off £30 minimum spend

This discount voucher requires a minimum spend of £20 or £30, excluding delivery fees, service charges, and restricted products. Discounts cannot be applied to online doctor, baby milk, infant milk, specialist milk, electrical products and specific fragrance brands including Tom Ford, Prada, Clinique, Calvin Klein, Byredo, Hugo Boss, Marc Jacobs, Vera Wang, DKNY, Dior, Davidoff and Ghost. The voucher is for single use only, intended solely for individual pre-existing customers, and cannot be transferred, exchanged for cash, or used in conjunction with any other offers. Standard return and exchange policies apply. We reserve the right to end this promotion early if the code is shared publicly or if the volume of redemptions exceeds the number of codes issued to eligible customers. This offer is subject to availability and may be withdrawn at any time without prior notice. For further assistance, please contact our customer support team.  

10% Off Voucher Code

This discount voucher applies only to products clearly marked with red promotional text displaying the corresponding voucher code on their product pages. The discount excludes delivery fees, service charges, and any restricted items specified in the promotion. Excluded products may include, but are not limited to, online doctor services, baby milk, infant milk and specialist milk.

The voucher is for single use only, intended solely for individual pre-existing customers, and cannot be transferred, exchanged for cash, or used in conjunction with any other offers. Standard return and exchange policies apply.

We reserve the right to end this promotion early if the code is shared publicly or if the volume of redemptions exceeds the number of codes issued to eligible customers. This offer is subject to availability and may be withdrawn at any time without prior notice.

Multi-Buy Promotions   

Multi-buy promotions (e.g., “buy one get one free” or “3 for 2”) will apply to the lowest-priced item(s) in the offer.  

These offers are only available for orders dispatched within the UK, unless stated otherwise.  

We reserve the right to place a limit on the quantity of any particular product per order. If we do, we will make this clear at checkout.   

Welcome Offer for Email Sign-up   

If you receive a voucher code for a welcome offer (such as £10 off), the code is valid for seven days from the date the welcome email is sent.  

Under UK law, we must not offer any discount or promotion on baby milk, infant milk, or specialist milk. The exclusions listed above also apply unless explicitly stated otherwise in the welcome offer.  

The welcome voucher code is valid for one use only and may have a minimum spend requirement (e.g., £40).  

These codes are usually intended for new customers and are valid for UK orders only.  

By opting in to marketing, you agree to these Promotional Terms, our general Terms and Conditions, and our Privacy Policy. You can unsubscribe at any time by following the link provided in our marketing emails or by managing your preferences in your account settings. 

Product Review 

All reviews will be submitted for approval. Reviews that do not relate to that product, mention service, or could be deemed offensive will not be published. If you have feedback relating to service please click here to be taken through to our customer service team. 

Veterinary Prescription Only Medication 

In order to place a request for a veterinary prescription only medicine (POM-V) you will need a signed prescription from your vet. You will then need to send us that prescription, preferably by post or as an electronic copy which can be sent via email or by using our prescription upload functionality on the website. 

Until we receive this we will be unable to dispatch the medication to you. Failure to send the copy of the prescription to us within 30 days will result in the order being cancelled. We will of course refund you for the order, but may charge you for any expenses that we incur. 

In some instances, we may contact the veterinary practice to validate the prescription if required. 

There are some examples (e.g. Controlled Drugs) where we will insist on receiving the physical original prescription before we can dispatch the medication to you. In this instance the prescription will need to be posted to us. In the case of controlled drugs this is a legal requirement to comply with the veterinary medicine regulations, in line with the Misuse of Drugs act 1971. 

Amending, tampering or hiding any information on a prescription can be deemed as fraud. If we have any suspicion that this has been attempted, then we will inform yourself and contact the veterinary practice for clarification. If the suspicion is confirmed we will cancel your order, and report the incident to the Veterinary Medicines Directorate for further investigation. Where fraud is suspected we may also inform the police if deemed necessary. 

In the occurrence of an alleged prescription amendment we will invoke a charge of £30 to cover administrative time taken. By agreeing to these terms and conditions you agree to this and for the money to be taken by the payment method used to place the original prescription. 

By agreeing to these terms and conditions you agree to read the manufacturers data sheet and/or patient information leaflet and that you will use the product as per the guidance provided - confirming it is suitable for your animal (e.g. Species, weight, age, indication). 

If you are unsure if the product is the correct one for your animal please contact your veterinary surgeon.

Pet Profiles 

Here at P2U the safe and accurate supply of medication to you for your pet is critical for us. In order to help us do this we will require information about your pet. We capture this information via a Pet Profile that we require you to fill in for every pet you request POM-V, POM-VPS and NFA-VPS medication for. 

It is imperative that this information is up to date and accurate and that all required fields are filled in, to allow us to make the right decision for you. 

If the information you submit to us is not accurate or up to date we accept no responsibility or liability for any direct or indirect loss, damage or injury to your pet, you or a third party. 

When required we may contact you and/or your veterinary surgeon directly if we require any further information regarding your pet before we can dispatch your order. 

Orders, Payment and Pricing 

When you place an order with us, you are requesting to make a purchase of our product(s) and/or services. Upon successful order placement you will receive a confirmation email with a unique order reference number. It is this number you should quote to us should you have any specific queries relating to it. 

Your order is not accepted until we have dispatched the order to you and you have received confirmation of that dispatch. 

There may be occasions when we do not have the product you ordered in our warehouse or at our P2U partner warehouse. We receive daily orders from our supplier and so as long as the item is in stock at their warehouse we aim to receive it the day after we place the order with our supplier (Friday and weekend orders arrive on Monday). However, if we are unable to obtain your product we will contact you directly to discuss your options. 

All prices seen are inclusive of VAT but do not include delivery fees. Delivery fees will be clearly shown during the checkout process (Please see our delivery policy for further information). 

We require payment by either debit or credit card immediately when the order is placed and will not dispatch until the payment has cleared and received by us. 

We always endeavor to ensure that our pricing is accurate. However unfortunately this will not always be the case. In the occurrence of us identifying an incorrect price following your order, we will do our best to honour the order at the stated price. However, if this is not possible we will contact you directly to inform you of the correct price and give you the option to either continue with the order or to cancel it. 

Products 

We only supply medication that is fully licensed in the UK and that has been supplied either directly from the manufacturer or via an authorised licensed UK wholesaler. 

The images on our website are for illustrative purposes only and may vary to the product you receive in terms of packaging. 

We may require you to provide us with further information in respect of your animal prior to completing your order. Certain licensed POM-VPS and NFA-VPS products require this information to be provided before they can be sold to you to ensure you are ordering the correct product for your animal. You will not be able to proceed with your order until this additional information has been provided to us.

Cancelling your contract/Returning an order 

You may cancel your contract and/or return your order to us, by contacting us by email or telephone, when: 

Delayed delivery due to an event outside of our control 

Your order is significantly delayed due to an event outside of our control - in this instance you will receive a full refund, including the original delivery fee, and any agreed fee you incurred when sending the product back to us. The refund will be issued once we have received the product back from you. The product must be returned in full working order with no damage or signs of use in order for the refund to be processed. 

Damaged or faulty product 

The product is faulty or damaged on arrival - you must inform us of this within 48 hours of receiving the product. in this instance you will receive a full refund, including the original delivery fee, and the agreed fee you incurred when sending the product back to us. The refund will be issued once we have received the product back from you. 

Pricing Error 

You can cancel your contract (order) if we have told you about a pricing error that we are unable to honour, and you do not wish to continue with the order. In this instance we will not dispatch the product to you. 

Change of Mind 

As an online retailer you have a legal right to change your mind within 14 days of receiving the product and cancel your contract with us. 

For any change of mind cancellations you will be required to cover the cost of the return to us. Once the product has been returned we will issue you with a full refund. The product must be returned in full working order with no damage or signs of use in order for the refund to be processed. 

Your right of cancellation due to change of mind however does not apply for any medicinal use products including prescription only medication, wormers and flea tablets. We are unable to accept returns for any of these products. 

However, if an error has been made by us or the medicinal product is damaged or faulty. In this instance we must be informed of the error/fault within 7 days of you receiving the product and the product must be received back to us within 28 days - we will then either offer you a full refund for the product, or resend a new product to you. 

Where we are required to make a refund we will do so within 14 days of receiving the product back from you. 

Any products that are returned and are not in good working order, or show signs of use, will have an appropriate fee taken off the refund before being made. 

Non-Delivery 

After 10 days of receiving your dispatch email if your product remains undelivered please contact your local delivery office to see if your order is awaiting collection from there. 

If your order is not there please contact us so we can investigate and discuss your options with you. 

For more information please refer to our Returns and Delivery section. 

Free Delivery and Delivery Offers 

We reserve the right to withdraw any free delivery offers at any time. In the event that a free delivery offer is withdrawn we will contact any customers with open orders availing of the offer to discuss options and where applicable a refund of any affected orders will be given as an option. 

Cancelling a subscription order 

You can cancel the purchase of a subscription order at any time before the cut off times relevant to your delivery day by visiting our homepage, logging in to your account and selecting the order you would like to cancel, then selecting 'cancel this order'. 

Events outside our control 

We will not be liable nor held responsible if any of these terms and conditions are not upheld by us due to an event outside our control. 

An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

Your Privacy

Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. The information that you send to us will be processed in accordance with our Privacy Policy.  

You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.  

Please note that in an emergency situation, we may need to contact a healthcare professional, social services, or the emergency services without your consent, even where you have declined any of our offers to contact your GP. In addition, the following Terms and Conditions apply to users of the NHS Prescription Service.  

Your Privacy

Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. The information that you send to us will be processed in accordance with our Privacy Policy.  

You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.  

Please note that in an emergency situation, we may need to contact a healthcare professional, social services, or the emergency services without your consent, even where you have declined any of our offers to contact your GP. In addition, the following Terms and Conditions apply to users of the NHS Prescription Service.  

Intellectual property 

All designs, text, graphics, their selection and arrangement on this website are the copyright of Pharmacy2U. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Pharmacy2U’s prior written consent is strictly prohibited. All brand names, product, service names, titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Pharmacy2U for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights. This contract is governed by English Law.  

The above terms are subject to change due to the implementation of the Consumer Bill of Rights Act 2015.  

These terms and conditions do not affect your statutory rights as a consumer.  

Partnerships  

Pharmacy2U takes immense pride in forging meaningful partnerships with trustworthy and reputable companies. Our aim is to provide a more holistic and encompassing range of services for our valued customers.  

When you access and use Pharmacy2U websites that are 'powered by' our esteemed partners, please note that you are concurrently agreeing to adhere to our partners' unique terms and conditions. All goods and services provided through these platforms are subject to a direct contract with the corresponding partner, separate from any agreement with Pharmacy2U. Any dispute on provision of the service would be held with the partner, not Pharmacy2U.  

We would like to highlight the following partnerships:  

‘Pharmacy2U Pet Health’ located at ‘pethealth.pharmacy2u.co.uk’: This service is operated by The PharmPet Co Limited, a company registered in England and Wales with company number 10026316. Their registered office is situated at Unit 7 Stirlin Point, Sadler Court, Sadler Road, Lincoln. LN6 3RG. The PharmPet Co Limited operates under the regulatory supervision of The General Pharmaceutical Council (GPhC).  

‘Pharmacy2U Medical Letters’ located at ‘medical-letters.pharmacy2u.co.uk’: This service is provided by ZoomDoc Limited, a company incorporated and registered in England and Wales, with a company registration number of 09540794. Their registered office is located at 2 Chanin Mews, London NW2 4AQ. The doctors associated with this service are registered with the General Medical Council, and ZoomDoc Limited is regulated by the Care Quality Commission.  

By utilising these services, you acknowledge and accept the above terms related to our partnerships. 

Pharmacy2U Baby Day Giveaway Terms & Conditions 

Last updated: [01.05.2026 ] 

 1. Promotion 

These terms apply to the Pharmacy2U Baby Day Giveaway running on Pharmacy2U’s official Instagram and/or Facebook account. 

This promotion is a free-to-enter prize draw. No purchase is necessary. 

2. Promoter 

The promoter is Pharmacy2U Limited, Company Registered No. 03802593, of Lumina, Park Approach, Thorpe Park, LS15 8GB. 

The promotion is run in partnership with 1twoKIDS and features Sophie la girafe products. Instagram, Facebook and Meta are not sponsors, endorsers, administrators or partners of this promotion. 

3. Eligibility 

The promotion is open to UK residents aged 18 years or over. 

The following people may not enter: 

• employees, contractors or agents of Pharmacy2U, 1twoKIDS, Sophie la girafeuk or any agency connected with the promotion;  

• immediate family members or household members of the above;  

• anyone using automated, bulk, duplicate, fake or fraudulent accounts.  

Pharmacy2U may ask the winner to provide reasonable proof of age, identity and UK residency before awarding the prize. 

4. Promotion period 

The promotion opens when the giveaway post is published on 1 May 2026 and closes at 23:59 on 5 May 2026. 

Entries received after the closing time will not be valid. 

5. How to enter 

To enter, participants must, during the promotion period: 

1. follow @Pharmacy2U__ and @Sophielagirafeuk;  

2. like the giveaway post; and  

3. Tag someone who may like this (1 tag = 1 entry) 

Each valid comment counts as one entry, up to a maximum of 3 entries per person/account. 

6. Prize 

There is one prize available. 

The prize is one Baby Day bundle containing: 

• 1  x Sophie La Girafe Teething Ring RRP: £8.99 

• 1  x Sophie La Girafe Bath Toy RRP: £9.99 

• 1  x Sophie La Girafe Fresh Touch Teething Ring  RRP: £11.99 

• 1  x Sophie La Girafe Fresh Touch Gift Box RRP: £15.99 

Approximate retail value: £46.96.  

The prize is non-transferable, non-refundable and no cash alternative is available. 

Pharmacy2U may substitute the prize with a reasonable equivalent of equal or greater value if the advertised prize becomes unavailable for reasons outside its reasonable control.  

7. Winner selection 

The winner will be selected at random from all valid entries on or around 6 May 2026. 

The random selection will be carried out using a verifiably random process or under independent supervision.  

8. Winner notification and claiming the prize 

The winner will be contacted by direct message from @Pharmacy2U__ only. 

The winner must respond within 7 days of being contacted and provide the information reasonably needed to verify eligibility and deliver the prize. 

Pharmacy2U will never ask for bank details, card details or payment to claim this prize. 

If the winner: 

• does not respond within the stated timeframe;  

• cannot be contacted;  

• is not eligible;  

• does not provide the required information; or  

• has breached these terms,  

Pharmacy2U may select an alternative winner at random from the remaining valid entries. 

9. Delivery 

The prize will be delivered to a UK postal address provided by the winner. 

Pharmacy2U will aim to arrange delivery within 30 days of the winner being confirmed, unless there is a delay outside its reasonable control. 

10. Data protection and privacy 

Pharmacy2U will process personal data for the purpose of administering the promotion, validating entries, contacting the winner, arranging prize fulfilment, keeping appropriate records and dealing with any queries or complaints. 

This may include the entrant’s social media handle, entry details and, for the winner only, name, contact details, proof of eligibility and delivery address. 

Winner details may be shared with 1twoKIDS and/or relevant fulfilment partners where necessary to arrange delivery of the prize. They must only use the information for prize fulfilment unless the winner separately agrees otherwise. 

Entrants’ personal data will not be used to send marketing communications unless they have separately consented or another lawful basis applies. 

Personal data will be handled in line with Pharmacy2U’s Privacy Policy 

11. Winner publicity 

Pharmacy2U may publish or make available limited winner information, such as the winner’s social media handle, surname and/or county, to demonstrate that the prize has been awarded. 

The winner may object to this or request that the amount of information published is reduced, unless Pharmacy2U is required to provide the information to a regulator or other competent authority. 

12. Platform release 

By entering, participants acknowledge that this promotion is not sponsored, endorsed, administered by or associated with Instagram, Facebook or Meta. 

Participants release Instagram, Facebook and Meta from liability in connection with the promotion, to the fullest extent permitted by law. Meta/Instagram promotion guidance requires a platform release and an acknowledgement that the promotion is not sponsored, endorsed or administered by the platform.  

13. Invalid entries and fair use 

Pharmacy2U may disqualify entries that are incomplete, late, misdirected, duplicated, automated, generated by bots, submitted through fake accounts, abusive, offensive, fraudulent or otherwise inconsistent with these terms. 

Pharmacy2U accepts no responsibility for entries that are lost, delayed, corrupted or not received due to technical issues outside its reasonable control. 

14. Changes, suspension or cancellation 

Pharmacy2U may amend, suspend or cancel the promotion only where this is necessary due to circumstances outside its reasonable control. 

Pharmacy2U will not amend the promotion in a way that unfairly disadvantages participants who have already entered.  

15. Liability 

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded. 

Subject to that, Pharmacy2U is not responsible for losses that are not reasonably foreseeable or that arise from events outside its reasonable control. 

16. Governing law 

These terms are governed by the laws of England and Wales. 

Participants may have mandatory legal rights depending on where they live in the UK. 

Contacting us  

To contact us please visit our Help and Support hub or phone us on 0113 265 0222. 

Changes to these terms and conditions  

These terms and conditions were last updated on 1 January 2026.