Join the UK's largest online pharmacy

We can take care of your NHS prescriptions, including repeat or one-off items. You just need to be registered with a GP in England. If you’d benefit from free home delivery and a handy app to request your medicines on the go, our service could be for you.  

We accept prescription prepayment certificates and exemptions, as well as all major payment methods including Apple Pay and Google Pay.

It’s completely free to use our service. We cover the cost of delivery, and your prescription will be sent using Royal Mail's Tracked service. You’ll only pay the standard NHS prescription fee (£9.90 per item as of 1st May 2024) if you pay for your prescriptions.

We’ll ask you for the following information when you sign up:

• Your name and date of birth

• Your GP surgery details

• What medicines you’re prescribed

If you know your NHS number, add this too. It can make the registration process even quicker.

Once you’ve registered, we’ll match your details with NHS database and send you a confirmation email when everything’s ready to place your first order. You can log in and have a look around your account dashboard. Here you can update your delivery preferences and set your reminders. 

We recommend placing your repeat prescription order online 10 working days before you need your medicine. This gives plenty of time for us to get approval from your GP before checking, dispensing, and dispatching your items. They’ll then be delivered using Royal Mail Tracked.  

The timeline is often much quicker than this, but 10 working days helps us to make sure you don’t run out. 

Yes you can. Choose from popular reminder cycles or choose a custom date that suits you. We can email, text, or send you an app notification when it’s time to order your repeat prescription online.

Yes you can. We support prescription exemptions, just let us know your exemption reason. It’s easy to add these details in ‘My Account’. 

Yes you can. We support prescription prepayment certificates and HRT-only prescription prepayment certificates. Just add the details in ‘My Account’.  

Your account is the home of your personal health dashboard. Here, you can: 

• See current and historic orders 

• Place an order 

• Update your preferences 

• Set reminders 

• Add another patient 

Yes. The Pharmacy2U app is free to download and you can order your NHS repeat prescriptions plus much more!

With the app, you can also:

• Browse thousands of Health & Wellness products from favourite brands in our shop

• Access Online Doctor for support with common health concerns

• Explore expert advice from our pharmacists in the Health Hub

You can visit our Help & Support hub for answers to frequently asked questions. Alternatively, you can call the customer care team on 0113 265 0222. 

Yes, with our dedicated Family Accounts, you can easily manage one-off and repeat prescriptions for those you care for under one account. Each patient will have their own profile and you can switch between different profiles from your dashboard.  

To manage prescriptions for another person through your account, just select ‘Add another patient’ from your account dashboard and follow the steps to set up their patient profile. 

You can enter your account dashboard and amend the details for any person you care for. Make sure you change any required details before you place your next order. 

Learn more about how our Family Account works and what you can use it for on our dedicated page.  

You can view your order’s progress at every stage by logging into your account.

Royal Mail will deliver your item tracked using their 24h or 48h service. Most prescription items are delivered using Tracked 48. Certain items, like refrigerated medicines, are sent using Tracked 24 in special packaging. Royal Mail will send you a 2-hour delivery window the day it’s due.   

You can update your delivery preferences in your account, including nominating a safe place for your items or choosing letterbox delivery (where the package size allows).  

Yes you can. To change your delivery address, simply log into your account and select ‘Delivery’ from the ‘My Personal Details’ menu.