Free home delivery of your NHS repeat prescriptions
- Order your prescription 24/7
- Manage the whole family’s prescriptions in one account
- NHS Prescriptions are always delivered free
2 million registered patients
The UK’s largest online pharmacy
Trusted NHS partner
3 million+ medicines dispensed monthly
Manage your NHS prescriptions in 4 simple steps
Register and order
5 mins
GP approval
Typically same day
Check and dispense
Within 24 hours
Free, tracked delivery
Real time tracking to your doorWhy more than 2 million patients choose us
We put you in control of your healthcare:
Order your prescription 24/7
Free, tracked home delivery
A personalised reminder service
Manage family members’ prescriptions with a Family Account
Use our medicine stock checker to check stock before you order
What our patients say
Rated excellent with 400,000+ reviews as of October 2023
Worry free service
This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.
Hester Pendino
Great service
Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.
Hilary Simpson
The help line staff were excellent
The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved
Linda Lauren
Great user friendly service
This is a very easy service to use.
I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.Neil Etheridge
I get reminders when I need to order
I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.
Janet Tittensor
Losing the monthly stress
Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.
Pat Cruttenden
Excellent service
Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.
Ceijag
Easily manage your medicines from your account dashboard
It’s easy to get your medicine online with our safe, hassle-free website and app.
If your GP needs you to request prescriptions directly, don’t worry - we can still take care of the rest. Just place your request with your GP either using SystmOnline, via their website or the NHS App, and we’ll handle your order as soon as it’s approved.
Our handy tracking tool means that you can follow your order's journey right to your door. Get peace of mind and check your order status anytime from your account dashboard.
Never forget to order your medicine with our handy reminders to help keep you on track.
Take care of the whole family's NHS prescriptions from one account
Yes, with our dedicated Family Accounts, you can quickly and easily manage one-off and repeat prescriptions for those you care for under one account. Each family member will have their own profile and you can switch between different profiles from your dashboard.
To set up a Family Account and manage prescriptions for another person through your account, just select ‘Add another patient’ from your account dashboard and follow the steps to set up their patient profile.
Yes, our Family Account feature is available to professional carers and social PAs, too! No need to sign up as a patient yourself - just create a basic account and add the people you help care for. You can then manage prescriptions for your clients on their behalf, with free delivery of their items to their address.
It's quick, simple, and available to everyone - even if you’re not a Pharmacy2U patient
You can request and track family members' prescriptions in real time, 24/7, online or in the app
You can set personalised reminders when it's time to re-order for each family member to make sure you don't miss anyone's prescription
You get fast and free delivery to your door, making life easier for you and your family
We manage the process and send all prescription requests direct to your NHS GP for approval, so you don't have to
Frequently asked questions
Before you register
We can take care of your NHS prescriptions, including repeat or one-off items. You just need to be registered with a GP in England. If you’d benefit from free home delivery and a handy app to request your medicines on the go, our service could be for you.
We accept prescription prepayment certificates and exemptions, as well as all major payment methods including Apple Pay and Google Pay.
It’s completely free to use our service. We cover the cost of delivery, and your prescription will be sent using Royal Mail's Tracked service. You’ll only pay the standard NHS prescription fee (£9.90 per item as of 1st May 2024) if you pay for your prescriptions.
We’ll ask you for the following information when you sign up:
Your name and date of birth
Your GP surgery details
What medicines you’re prescribed
If you know your NHS number, add this too. It can make the registration process even quicker.
Once you’ve registered, we’ll match your details with NHS database and send you a confirmation email when everything’s ready to place your first order. You can log in and have a look around your account dashboard. Here you can update your delivery preferences and set your reminders.
Orders and Payment
We recommend placing your repeat prescription order online 7 working days before you need your medicine. This gives plenty of time for us to get approval from your GP before checking, dispensing, and dispatching your items. They’ll then be delivered using Royal Mail Tracked.
The timeline is often much quicker than this, but 7 working days helps us to make sure you don’t run out.
Yes you can. Choose from popular reminder cycles or choose a custom date that suits you. We can email, text, or send you an app notification when it’s time to order your repeat prescription online.
Yes you can. We support prescription exemptions, just let us know your exemption reason. It’s easy to add these details in ‘My Account’.
Yes you can. We support prescription prepayment certificates and HRT-only prescription prepayment certificates. Just add the details in ‘My Account’.
My Account
Your account is the home of your personal health dashboard. Here, you can:
See current and historic orders
Place an order
Update your preferences
Set reminders
Add another patient
Yes. The Pharmacy2U app is free to download and you can order your NHS repeat prescriptions plus much more!
With the app, you can also:
Browse thousands of Health & Wellness products from favourite brands in our shop
Access Online Doctor for support with common health concerns
Explore expert advice from our pharmacists in the Health Hub
You can visit our Help & Support hub for answers to frequently asked questions. Alternatively, you can call the customer care team on 0113 265 0222.
Managing Medicines for Others
Yes, with our dedicated Family Accounts, you can easily manage one-off and repeat prescriptions for those you care for under one account. Each patient will have their own profile and you can switch between different profiles from your dashboard.
To manage prescriptions for another person through your account, just select ‘Add another patient’ from your account dashboard and follow the steps to set up their patient profile.
You can enter your account dashboard and amend the details for any person you care for. Make sure you change any required details before you place your next order.
Learn more about how our Family Account works and what you can use it for on our dedicated page.
Prescription Tracking & Delivery
You can view your order’s progress at every stage by logging into your account.
Royal Mail will deliver your item tracked using their 24h or 48h service. Most prescription items are delivered using Tracked 48. Certain items, like refrigerated medicines, are sent using Tracked 24 in special packaging. Royal Mail will send you a 2-hour delivery window the day it’s due.
You can update your delivery preferences in your account, including nominating a safe place for your items or choosing letterbox delivery (where the package size allows).
Yes you can. To change your delivery address, simply log into your account and select ‘Delivery’ from the ‘My Personal Details’ menu.
Meet our expert clinical team
Introducing the expert clinical team behind our range of healthcare services who uphold the highest clinical standards across everything we do.
Regulated by Care Quality Commission find out more