Your prescriptions. Your patients. Your commercial model.

Once you've submitted your full application, we'll aim to come back to you with either confirmation of approval or further feedback within 1 business day. You can save your progress at any point and come back to it before you submit.

You'll need to be a UK-regulated healthcare company. Registration takes place across two forms:

• A short pre-check (about 3 minutes) that captures your clinic and prescribing-system details, so we can quickly work out how you'd connect to Pharmacy2U.

• A full clinical assurance application covering your service, governance and clinical processes. This typically takes 45 minutes to 2 hours to complete, depending on how much you already have documented. You can save your progress and come back to it at any point. 

For the full application, we'll ask about:

• Your prescribers — full names, professional registration numbers and roles for each prescriber who will use the platform.

• Your governance and oversight — risk assessments, SOPs, safeguarding arrangements, clinical audits and regulatory registrations.

• Clinical appropriateness — patient suitability checks, prescribing controls, monitoring processes and escalation pathways.

• Consultation and communication — consultation methods, identity verification, patient support and how you share information with patients' GPs.

• Documentation and records — clinical record-keeping, prescribing audit trails and electronic prescription controls.

• Your digital platform and transparency — website information, patient complaints processes and how you present pricing to patients.

• Named contacts — a clinical governance lead and an operational lead for the service. 

If you have documented SOPs, risk assessments, audit records, indemnity certificates or a copy of your latest regulatory inspection report, you'll be asked to upload them. If you don't have these, or only have some, that's fine — you can still apply. We'll ask you to describe your process in your own words, and not having documented SOPs won't disqualify your application. 

We offer two models:

• Patient pay — the patient pays Pharmacy2U directly for their medication.

• Clinic pay — Pharmacy2U charges the clinic for the medication cost only, which the clinic includes in the fee they charge the patient.

Our onboarding team will work with you to agree the mechanism (Direct Debit, Direct Pay or another approach), including API integration where required. Complete your registration and tell us your preferred integration method, and a member of the onboarding team will be in touch to discuss. 

Prescriptions are dispatched by Royal Mail tracked next-day delivery seven days per week to UK addresses, where applicable to your patient’s address. Items arrive in secure, cold chain-compliant, discreet packaging. 

Pharmacy2U handles patient data in line with UK GDPR and the Data Protection Act 2018, and to NHS standards for pharmacy services. Data shared with us for dispensing is used only for that purpose and is not sold or used for marketing. 


Full details of data flows, retention periods, and our privacy policy are provided in your contract at onboarding.