Beware of Scams, Spam, and Fraud

At Pharmacy2U, we are committed to ensuring the safety and security of our patients and customers. In today's digital age, the risk of scams, spam, and fraudulent activities is ever-present, and staying informed is your first line of defence. This page is dedicated to helping you identify, understand, and protect yourself against various online threats associated with the healthcare industry.

We understand the importance of trust in our services, and we take the responsibility of protecting your personal information and financial transactions very seriously. Our aim is not just to alert you about the potential risks but also to empower you with knowledge so you can confidently navigate the digital world.

Remember, awareness is the key to prevention. Together, we can create a safer online environment for everyone.

Contact Information and Verification

Your safety is our top priority. If you encounter anything suspicious or if you're unsure about the legitimacy of any communication claiming to be from Pharmacy2U, we strongly encourage you to contact us immediately. For reporting any suspected scams, spam, or fraudulent activities, please reach out to us at:

Our dedicated team is always ready to assist you and investigate any concerns you may have. Additionally, if you receive any communication that you're not entirely sure about, we urge you to verify its authenticity through our official channels:

  • Customer Services Telephone: 01132 650 222

We are here to help you distinguish between legitimate communications and fraudulent scams. Your vigilance and timely reporting are crucial in helping us maintain a secure environment for all our customers. Remember, it's always better to be safe and reach out to us for confirmation, rather than risk falling victim to a scam.

Scam and Fraudulent Communications Alert

At Pharmacy2U and ChemistDirect, we are aware of the increasing trend in scam attempts and fraudulent communications using our brand name. These deceitful activities come in various forms and are not limited to email scams.

Key scams to watch out for:

  1. Fake Royal Mail Tracking and Delivery Emails: Scammers are sending emails that mimic Royal Mail communications, falsely using Pharmacy2U and other well-known UK brands. These emails often contain bogus tracking links or delivery notices.

  2. Impersonation on Social Media: Fake social media accounts bearing the names of Pharmacy2U and ChemistDirect are emerging. We are working diligently with platform operators to have these removed as quickly as possible. However, we urge you to verify any account claiming to be ours before interacting with it.

Our official Facebook account:

Our official Twitter account:

Our official Instagram account:

Recognising Genuine Communications:

  • Our authentic emails will only come from the domains “” or "".

  • Be wary of any unusual or unexpected communication that seems to be from us. If in doubt, please reach out through our official channels for confirmation before responding or taking action.

International Scams:

  • In Germany, the Netherlands, and Switzerland, there have been scams misusing our name, particularly targeting German-speaking customers with websites and emails pretending to sell medication. These fraudulent sites are listing us in their imprint but are not affiliated with us. We are reporting this to the authorities, but it is an ongoing concern.

  • If you see a reference to a company called Pharmacy2U (Austria) GmbH Boltzmanngasse 13a, 1090 Vienna, Austria, this company does not exist, and it is part of a scam.

Your vigilance is crucial in these circumstances. If you encounter anything suspicious or if you're unsure about the legitimacy of any communication or social media interaction, please contact us immediately. It's better to be safe and confirm the authenticity with our team than to risk falling victim to a scam.