Free home delivery
of your NHS prescriptions
Trusted NHS partner since 1999
Regulated Pharmacy since 1997
Proudly serving over 1.5 million patients
'Excellent' Trustpilot rating
Manage your NHS prescriptions the easy way
Order your medicine
Tell us what medication you need. You can order one-off or repeat prescriptions with us.
Your GP approves it
We’ll automatically send your prescription request to your GP for approval.
Our pharmacy team prepares it
Our team take the time to expertly check, dispense, and pack your prescription.
We deliver it for free
Our partners Royal Mail will deliver your medicines to your chosen address.
Why more than 750,000 patients choose us
Receive handy reminders so you don't run out
Safely prescribed by your GP
Order your prescription anywhere, anytime
Free delivery to your chosen address
Access award-winning customer care
Hassle-free registration
It only takes a few minutes to sign up to our service. Just provide some basic details and we'll take care of the rest. We work directly with your local GP surgery so all your repeat prescription requests are handled by us.
Once your account's set up, you can set reminders that'll prompt you to order, choose your preferred delivery options, and add any exemptions or prepayment certificates.
Everything you need to get started
If you're registered with a GP surgery based in England, you can register with us. Live somewhere else in the UK? We hope to be with you soon!
You'll just need to provide your personal details, your GP surgery, what medicine you're prescribed, and your NHS number if you know it.
Once we've matched your details with the NHS database, you're ready to choose your preferences and place your first order.
Place your order anytime, anywhere
Order your prescriptions 24/7, through our app, on our website, or over the phone.
You don't need to contact your GP first, just request the medicines you need through your Pharmacy2U account and we'll automatically send the request to your GP surgery for approval.
If you need any help along the way, just use our Help & Support Hub or speak to a member of our award-winning customer care team.
Industry-leading clinical accuracy
Our pharmacists are all GPhC registered and head up a dedicated clinical team, delivering a consistently high standard of service for our patients.
They're assisted by the latest pharmaceutical technology, working from our state-of-the-art dispensing facilities in Yorkshire and Leicestershire.
Free delivery to your chosen address
Once your prescription has been checked and dispensed by our clinical team, it'll be collected by Royal Mail ready to be delivered to your home for free.
Prefer to have it delivered to work? No problem. You can have your prescription delivered to any UK address. You can also choose delivery preferences including a nominated safe place or letterbox delivery if this works for you.
What our patients say
Worry free service
This service has taken all the worry out of ordering repeat perscriptions. They remind you when perscriptions are due & they are posted & within a couple of days they are there on your door mat. Exemplary service. Thank you.
Hester Pendino
Great service
Great service. With good liaison with my GP. And order always efficiently delivered. So much easier than queueing at the local chemist. I started using Pharmacy2U during the pandemic and no turning back.
Hilary Simpson
The help line staff were excellent
The help line staff were excellent, they understood my issue straightaway, told me they would need to speak to a line manager and would get back to me. The same person got back to me later in the day with an answer, issue resolved
Linda Lauren
Great user friendly service
This is a very easy service to use.
I order my medication online from the drs it goes straight through to Pharmacy2U they confirm they have received it and it is sent out for delivery. With emails keeping me informed of its status all along the way.Neil Etheridge
I get reminders when I need to order
I get reminders when I need to order. It is easy to order and I get updates to let me know how my order is progressing. Within a very short time it is put out for delivery. It is then up to Royal Mail to post it through my letterbox.
Janet Tittensor
Losing the monthly stress
Being able to request my prescription from the doctors and knowing that the items I require will be delivered to my door without delay. Originally I would go to the pharmacy after a 5 day wait to find that my prescription was not ready, so thank you for making my life easier.
Pat Cruttenden
Excellent service
Excellent service. Timely as ever. Prompted by P2U to re-order. From sending order to receipt was 7 days. Excellent as it includes GP’s approval sign off.
Ceijag
Frequently asked questions
Before you register
It’s completely free to use our service. We cover the cost of delivery, and your prescription will be sent via Royal Mail. You’ll only pay the standard NHS prescription fee (currently £9.65 per item) if you pay for your prescriptions.
Yes you can. You can add details of your payment exemption in your online account. You’ll also be able to add details of your prescription prepayment certificate (PPC) if you have one.
There is no extra cost to you or the NHS than visiting your local pharmacy. All our NHS prescriptions are delivered for free. If you are exempt or have a prepayment certificate, you won’t be charged for your prescription. If you pay for NHS prescriptions, you’ll just pay the standard NHS charge.
Some surgeries may not allow any third party or pharmacy to order prescriptions on behalf of their patients. Please call us on 0113 265 0222 to check this for you, but if this is the case - don’t worry. We’ll still remind you when you need to order your prescription. Simply order as normal and your doctor will send us your prescription electronically. We’ll deliver your medicines to you, for free to your chosen address.
You can leave Pharmacy2U at any time. If you decide we’re not for you then ask your preferred pharmacy to become your chosen pharmacy or what is sometimes referred to as your "nominated pharmacy". Alternatively give us a call on 0113 265 0222 and we’ll be happy to help.
We’ll ask you to confirm what medication you need and when you’ll need it. We’ll arrange for your usual GP to approve your prescription. Once approved, your prescription will be sent to our team of pharmacists. They’ll check and dispense your medication before posting it you by Royal Mail for free.
Placing your order
We ask for 10 working days to process your request and receive approval from your GP before dispensing and delivering your prescriptions. This allows us to account for any delays or stock shortages and means we can get your medicines to you in plenty of time. What’s great about our service is that you can use your account to set handy reminders to notify you when it’s time to order again. This way we can make sure you don’t run out of the medicines you need.
Visit our help and support pages to get help 24/7. Alternatively, speak to us through live chat or give us a call on 0113 265 0222.
You will be asked to set up a reminder when you order your first prescription. You can always change how often you receive reminders and how we send them to you within your account dashboard. You have the option of email, SMS, push notification, or a combination of all three.
Delivery of your prescriptions
We generally deliver repeat prescriptions within 5 working days. However, we recommend ordering your prescription 10 days before you need it. This gives enough time for your GP to approve it, our pharmacists to check it and Royal Mail to deliver it to you.
Yes it is. Delivery for our NHS repeat prescription service is always free of charge.
We can deliver to any address - your home, your place of work, to a carer or neighbour. You can choose a safe place if you are not home to accept delivery or if they still can’t deliver, a card will be left so you can arrange re-delivery for free.
Yes. Log-in and click on Your Account then Delivery to change your delivery address. It doesn’t have to be your home address - it can be a delivery address of your choice such as a friend's, family member's, or work address.
Meet our clinical team
Our services are regulated by the Care Quality Commission and our UK-based Doctors are GMC-registered.
Duncan Reid
Patient Safety and Professional Services Manager
Melanie King
Senior Pharmacist
Phil Day
Superintendent Pharmacist