Pharmacy2U voted UK number 1 brand for customer service

KPMG has unveiled the results of its latest Customer Experience Excellence research and we’re thrilled to announce that Pharmacy2U took first place, demonstrating our dedication and commitment to delivering a first class offering to our patients.

The research is carried out annually by business consultancy giant KPMG, analysing the experiences of over 10,000 UK consumers with 333 brands across a range of sectors.

Scores are given to each brand based on consumer feedback across the following areas:

  • Personalisation – How each brand tailors its offering to harness an emotional connection with its customers

  • Integrity – The customers’ trust in a brand and its authenticity

  • Expectations – How customers perceived their needs to be met, managed and exceeded

  • Resolution – A brand’s willingness and ability to correct any issues a customer has experienced

  • Time and Effort – Demonstrating commitment to creating a process that minimises the time and effort required from the customer

  • Empathy – A dedication from the brand to build meaningful relationships with its customers through understanding their needs

Blending first class patient care with market-leading technology to deliver a value-driven experience

As a company, Pharmacy2U continues to redefine the pharmacy experience for patients in a bid to minimise the pain points often associated with traditional pharmacy transactions. Our patients today have more choice when it comes to receiving their prescriptions, offering flexibility to accommodate the demands of modern life. Cutting edge dispensing technologies enable us to ensure accuracy and efficiency with the ability to heavily invest in our people, meaning patients can access responsive and personalised customer care when they need it.

As the nation navigates a post-pandemic world with new challenges and stressors like the cost-of-living squeeze, Pharmacy2U is continually evolving to keep patients at the heart of what we do. Services will grow and expand to meet customer needs and the recent launch of our new online health shop is an example of this.  

A big thank-you to our patients

We’re genuinely thrilled to have been named number one brand for customer experience excellence and would like to say a huge thank-you to our patients for recognising the continued commitment and dedication delivered by the Pharmacy2U team. When our patients give us feedback, we listen. Taking notice and innovating based on our customers’ needs allows us to provide a truly valuable service which is at the core of Pharmacy2U’s vision.