Skip to main content

Your frequently asked questions, answered

Is this service free?

Yes! We cover the cost of our service features, including delivery, to ensure our service is free for our patients.

If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee - which is £8.80 per item (from 1st April 2018). If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. Just tell us when you register why you're entitled to free NHS prescription medication.

Does using Pharmacy2U cost the NHS extra, compared to using another pharmacy?

No. In fact, using our service costs the NHS less than using traditional methods*

*Because we dispense from one central pharmacy facility, this means there are less location-based repayment fees for the NHS to pay.

Where can my medication be delivered to?

Your medication can be delivered to any address in the UK - wherever suits you best. This can be your home, work, to a neighbour or member of your family.

Delivery is free and you can choose to have it posted through your letterbox, sent signed for or you can choose a safe place for Royal Mail to leave your parcel if you're not home. In some cases, a signature will be needed, for example if you are ordering controlled drugs or refrigerated items.

You can view or change your delivery settings in your account at any time.

Is there a pharmacist available to answer any queries I may have?

Of course! Our UK based pharmacists are always just a phone call or email away if you have a medication query or ever need help with managing your medication.

How do I contact you?

There are several ways you can contact us:

  • Our friendly customer care team are available on 0113 265 0222 Monday-Friday 8.30am-5.30pm and Saturday 9.00am-1.00pm
  • Or you can send us an email
  • You can place an order or check its progress in your online account
  • Our automated phone service is also available 24/7 to place an order or check its progress. Call 0113 265 0222
  • Visit our help pages where you will find the most frequently asked questions from patients.

How long does it take to receive my medication?

We recommend placing your order 7-10 days before you need it to arrive. This allows plenty of time for your GP to authorise the prescription, our pharmacists to dispense your medication and delivery time. We will request the prescription from your GP when you place your order with us. Once we receive your prescription, usually this will be processed and dispatched the same day and our deliveries take 2-3 days to arrive.

Our helpful reminder service is there to ensure you order what you need in plenty of time, so we can always ensure you receive your medication from us before you run out.

Technology has a proven ability to radically change the world for the better - be it in finance, in education and in transport. But nowhere does technology have greater potential to improve lives than in healthcare

Health Service Journal July 2018

Matt Hancock - Secretary of State for health and Social Care

Matt HancockSecretary of State for Health and Social Care

Who is Pharmacy2U's NHS repeat prescription service for?

Our NHS repeat prescription service is for anyone in England that is looking for a more convenient way to manage their NHS repeat prescriptions

Reason for using:

Since we moved to Pharmacy2U, my medications are much easier to manage. We use the app to order medication which takes a few seconds. Then we get notified of its progress and a few days later it is delivered.

How has it helped me:

Everything is more convenient and less stressful. My family and I can spend more time doing what we like rather than having to go back and forth to the chemist to chase medications.

Michelle Francis

Michelle FrancisAge 38 from Woking

What do our patients think of us?

Our patients love our convenient service.
93% rated our serice 'Good' or 'Excellent'

Contact us

We're here to help so feel free to get in touch.

Call us on +44 (0)113 265 0222 Monday to Friday 8.00am - 5.30pm and Saturday 8.30am to 1pm.

Email us at any time using our contact form

* NHS repeat prescription service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.