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Online Doctor Service - patient guide


Welcome to the Pharmacy2U Online Doctor Service patient guide. Here you’ll find an overview of the service and important information you should read before registering.

Patient disclaimer

If you experience a medical emergency, please do not use this service. Take action with your own doctor, visit an Accident and Emergency ward or call an ambulance immediately. The service is only available to persons over 18.

What is the Online Doctor Service?

Pharmacy2U aims to give patients an affordable and convenient alternative to the NHS by providing information, health assessments and treatments.

Pharmacy2U Online Doctor patient survey results

Every year Pharmacy2U issues a survey to a random selection of our Online Doctor Service patients to enable us to measure and, where possible, improve our performance.

Regulatory approval

Pharmacy2U Ltd has been approved by the Care Quality Commission to provide the services that are offered on our website. It is an offence to offer private medical services in the UK without the approval of the Care Quality Commission. Our Certificate number is CRT1-552901325, Provider ID is 1-467540400 and Location ID is 1-496259606. You can check these details with the Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG; switchboard 0207 448 9200. All the doctors who work at Pharmacy2U are registered with the General Medical Council.

Pharmacy2U Ltd is also registered with the General Pharmaceutical Council of Great Britain, Registered Premises 1090088. This can be verified by clicking the on following link:

Terms and conditions

The Pharmacy2U Online Doctor Service full terms and conditions are available at terms and conditions and you must accept these to use our services.

Prices are clearly displayed on our website. You will see that our prices are highly competitive. Payment can be made by debit or credit card.

Patient feedback

We are always looking to improve our services which means we're always looking for your feedback. You can share your views at any time through our contact page.

If you would like to make a complaint about your experience with us, please visit our contact page. Alternatively you can submit complaints in writing to the following address:

Pharmacy2U
Online Doctor service Complaints,
1 Hawthorn Park
Coal Road
Leeds LS14 1PQ.

Your feedback on the services we provide is vital to help us get better. We will formally seek patient’s views every year and publish the results on our website. Please also feel free to share your views at any time through our contact page.

We aim to respond to all formal written complaints within five working days of receiving them. If you are unhappy with the response to your letter please contact the Care Quality Commission at Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG; switchboard 0207 448 9200.

Confidentiality and Privacy

Pharmacy2U Ltd is registered under the Data Protection Act. Registration No. Z714211X. Please refer to our privacy policy for details of how Pharmacy2U respect your privacy.