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Patient Guide

Patient Guide

If you have a medical emergency do not use this service. Take action with your own doctor, visit Accident and Emergency or call an ambulance immediately.

The service is only available to persons over 18

Pharmacy2U Online Doctor Patient Survey Results

Every year the Pharmacy2U issues a survey to a random selection of our Online Doctor service patients to enable us to measure our performance and where possible improve on any aspect of our service that we deem necessary.

Aims and Objectives

Pharmacy2U aims to provide information, health assessment and treatment at affordable prices to allow patient's a convenient choice to the NHS.

Regulatory Approval

Pharmacy2U Ltd has been approved by the Care Quality Commission to provide the services that are offered on our website. It is an offence to offer private medical services in the UK without the approval of the Care Quality Commission. Our Certificate number is CRT1-552901325, Provider ID is 1-467540400 and Location ID is 1-496259606. You can check these details with the Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG; switchboard 0207 448 9200.

All the doctors who work at Pharmacy2U are registered with the General Medical Council.

Pharmacy2U Ltd is also registered with the General Pharmaceutical Council of Great Britain, Registered Premises 1090088. This can be verified by clicking the on following link:

Terms and Condition

The Pharmacy2U Online Doctor service full terms and conditions are available at Terms and Conditions and you must accept these to use our services.

Prices are clearly displayed on our website. You will see that our prices are highly competitive. Payment can be made by debit or credit card.


The Pharmacy2U Online Doctor service has a written complaints policy and procedures. We aim to respond to all formal written complaints within five working days of receiving them. To make a complaint please write to Pharmacy2U Online Doctor service Complaints, 1 Hawthorn Park, Coal Road, Leeds LS14 1PQ

If you are unhappy with the response to your letter please contact the Care Quality Commission at Care Quality Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG; switchboard 0207 448 9200.

Patient’s Views

Your feedback on the services we provide is vital to help us get better. We will formally seek patient’s views every year and publish the results on our website. Please also feel free to share your views at any time through the “Contact Us” section of the website.

Confidentiality and Privacy

Pharmacy2U Ltd is registered under the Data Protection Act. Registration No. Z714211X.

Please refer to our privacy policy which is published at for details of how Pharmacy2U respect your privacy.