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Our in-house pharmacy team

We have our own dedicated in-house pharmacy team with over 80 years combined experience who help our patients with their questions and prescriptions on a daily basis.

Phil Day, our Clinical Governance Pharmacist says:
“I have always been passionate about making it easier and safer for patients to manage their repeat prescriptions, and our online services and home delivery can make a real difference to lots of people. I'm looking forward to continuing this work in the future.”

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Our technology

Using a combination of state of the art technology and dedicated pharmacy teams, our award winning dispensing facility in Leeds sends over 500,000 prescription items each month across the UK.

This is the equivalent to 80 high street pharmacies and enables us to be paid less by the NHS by millions*. We will soon be opening a new state-of-the-art dispensing hub that has capacity to send over 7 million items every month. Last year, we won Best Overall and Best Newcomer at the Logistics Awards!

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Our dedicated UK customer care team

We have our own dedicated UK-based customer care team in our Head Office in Leeds ready to take any queries and orders you have. We also have a comprehensive FAQs section on our website.

See our FAQs

Our heritage

Since founding the UK’s first online pharmacy in 1999, our team have continued to redefine pharmacy care by putting our patients at the heart of everything we do. Our constant focus on our patients has seen us grow to be the UK’s largest online pharmacy**.

Our world class management team has a wealth of experience across a variety of organisations including LoveFilm, Google, American Express, Lego and Citibank.

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*Total NHS prescription fee difference since April 2014 based on average cost difference per item - click here for more details.

**According to NHS BSA www.nhsbsa.nhs.uk/prescription-data/dispensing-data. Service available in England only and if your surgery needs you to order directly, we'll tell you how to do this.

+ NHS repeat prescription service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.