We can take care of your NHS prescriptions, including repeat or one-off items. You just need to be registered with a GP in England. If you’d benefit from free home delivery and a handy app to request your medicines on the go, our service could be for you.  

We accept prescription prepayment certificates and exemptions.

We cover the cost of delivery, and your prescription items are sent using Royal Mail's Tracked service. You’ll only pay the standard NHS prescription fee (£9.90 per item as of May 2026) if you pay for your prescriptions. If you’re exempt from paying for your prescriptions, you can add your exemption details in your account. You can also add details for a prepayment certificate (PPC) if you have one.

If you register using your NHS login, we can set up your account using some information from your NHS record. You’ll be asked to agree to share your:

• First names

• Last name

• Date of birth

• Email address

• Phone Number

• NHS number

• Identity level

• Registration details for GP online services

Pharmacy2U won’t access any other information you hold with the NHS to complete your registration.

You can also register with your email address. If you choose this option, we’ll ask for:

• Your name and date of birth

• Your GP surgery details

• What medicines you’re prescribed

• Your NHS number if you know it (this can make registering even quicker)  

We’ll send you a confirmation email when everything’s ready to place your first order. You can log in and have a look around your account, where you can update your delivery preferences and set your reminders. 

We recommend placing your repeat prescription order online 7 working days before you need your medicine. This gives plenty of time for your GP to review your request, ready for us to check, dispense, and dispatch your items if approved. They’ll then be delivered using Royal Mail Tracked.  

It’s often much quicker, but 7 working days allows time for GP review, dispensing and delivery and helps reduce the risk of running out.

Yes you can. Choose from popular reminder cycles or choose a custom date that suits you. We can email, text, or send you an app notification when it’s time to order your repeat prescription online.

Yes you can. We support prescription exemptions, just let us know your exemption reason. It’s easy to add these details in ‘My Account’. 

Yes you can. We support prescription prepayment certificates and HRT-only prescription prepayment certificates. Just add the details in ‘My Account’.

Yes, if you have an NHS login (for example if you use the NHS App) then you can access your Pharmacy2U account securely using the same details.

Your account is the home of your personal health dashboard. Here, you can:

• See current and historic orders

• Place an order

• Update your preferences

• Set reminders

• Add another patient .

Yes. The Pharmacy2U app is free to download and you can order your NHS repeat prescriptions plus much more! 

With the app, you can also:

• Browse thousands of Health & Wellness products from favourite brands in our shop

• Access our private Online Doctor service for support with common health concerns (eligibility and clinical assessment apply, and charges may be payable)

• Explore expert advice from our pharmacists in the Health Hub

You can visit our Help & Support hub for answers to frequently asked questions. Alternatively, you can call the customer care team on 0113 265 0222.

Our Family Account lets you manage one-off and repeat prescriptions for others in one account, where you have their consent or the relevant legal authority. We’ll verify this as part of the process. Different requirements apply for children and for adults who cannot provide consent.
Each person has their own profile and you can switch between these from your dashboard.

To manage prescriptions for someone else, just select ‘Add another patient’ from your account dashboard and follow the steps to set up their profile. 

You can update their personal details in their profile. If someone who’s prescriptions you manage moves house or gets prescribed another medicine, just add this information before you request their next prescription. This gives time for the changes to be applied in your account. Updating your Pharmacy2U account does not automatically update your GP or wider NHS records. Tell your GP about relevant personal or address changes.

Learn more about how our Family Account works and what you can use it for on our dedicated page.  

You can view your order’s progress at every stage by logging into your account.

Royal Mail deliver your item tracked using their 24h or 48h service. Most prescription items are delivered using Tracked 48. Certain items, 
like refrigerated medicines, are sent using Tracked 24 in special packaging. Royal Mail will send you a 2-hour delivery window on the day it’s due

You can update your delivery preferences in your account, including nominating a safe place for your items or choosing letterbox delivery 
 (where the package size allows). 

Yes you can. To change your delivery address, simply log into your account and select ‘Delivery’ from the ‘My Personal Details’ menu. Just make any updates before you request your next prescription. This allows time for changes to be applied in your account.