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Serving 1.8 million patients Serving 2 million patients

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What delivery options do I have?

You can view our full range of delivery options over on our Delivery page [LINK], including information about next-day delivery and Click & Collect.

Knowledge Base Article

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Delivery

HS
Who can use Pharmacy2U Online Doctor?

The Online Doctor service is available to all adults aged 18 and over. Anyone in this age group can complete a consultation for the treatments offered. A clinician will then review your consultation and decide whether a treatment is clinically suitable for you. Their decision is based on: Your gener

Knowledge Base Article

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Consultations & Treatments

HS
I need to update my address

You can not make changes to your address or delivery address details within your account, please use the messages section within your Private Online Doctor account. If you have submitted a consultation and realise any details are incorrect please send a message so that we can try to assist you. Plea

Knowledge Base Article

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My Account

HS
What delivery options are available?

We offer one delivery option: Royal Mail Tracked 24 | £6.25.

Knowledge Base Article

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Delivery

HS
Can I change my delivery address?

You can update your preferred delivery address in your ‘My account’ area. Unfortunately, once an order has been processed, we’ll be unable to change the delivery address you chose when you placed your order.

Knowledge Base Article

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Delivery

HS
What delivery options are available?

We offer one delivery option: Royal Mail Tracked 24 signature

Knowledge Base Article

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Delivery

HS
How long does delivery take?

Delivery times depend on how quickly we can dispatch your order and which delivery option you choose. Orders normally leave our pharmacy within 1–2 working days, once we’ve received and approved your prescription. Dispatch times Most orders are dispatched within 1–2 working days after your prescript

Knowledge Base Article

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Delivery

HS
Update my surgery details

You can not make changes to your personal details within your account, please use then messages section within your Private Online Doctor account

Knowledge Base Article

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My Account

HS
Do you offer delivery outside of the UK?

Please do not order Medicated Weight Loss if your delivery address is in the Channel Islands, Northern Ireland, Isle of Man. Medicated Weigh Loss must stay refrigerated in transit and delivery to these areas will be delayed. Unfortunately, you may not be able to safely use the full dose of the presc

Knowledge Base Article

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Delivery

HS
Do you offer delivery outside of the UK?

Please do not order Medicated Weight Loss if your delivery address is in the Channel Islands, Northern Ireland, Isle of Man. Medicated Weigh Loss must stay refrigerated in transit and delivery to these areas will be delayed. Unfortunately, you may not be able to safely use the full dose of the presc

Knowledge Base Article

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Delivery

HS
Place order online or on the App

You can place an order in a few easy steps: Log into your Pharmacy2U account here. Once logged in click ‘Order medication' and then select the items you need. Click 'Add this to order' to add the medication. Once all required medications are selected, click the green "Order this item" button. Check

Knowledge Base Article

HS
How your medicine will be delivered

Your medicine is delivered by Royal Mail in discreet, plain packaging. Delivery is designed to be flexible so you don’t need to wait in, and you can choose the address that works best for you. We can deliver to any UK address - your home, workplace, a carer, or a neighbour. Delivery options and what

Knowledge Base Article

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Delivery

HS
Delivering your medicine to an alternative address

Your medicine can be delivered to any UK address, giving you flexibility over where your order arrives. This can include your home, workplace, a carer’s address, a neighbour, or even a holiday home. How alternative delivery works Any UK address is acceptable - you can choose whichever location is mo

Knowledge Base Article

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Delivery

HS
Can I create an account over the phone?

⁠You can only create a Pharmacy2U account online, as the registration process includes important information and steps that need to be completed through the website. ⁠ ⁠It’s a quick, simple process, and you’ll just need your basic details, GP information, and delivery preferences.

Knowledge Base Article

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Consultations & Treatments

HS
How are you regulated and monitored?

Like all pharmacies in the UK, Pharmacy2U is regulated by the General Pharmaceutical Council. GPhC Information can be found by clicking the link below: https://www.pharmacyregulation.org/ Pharmacy2U also provides Online Doctor services which are regulated by the Care Quality Commission. More informa

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All About Pharmacy2U

HS
My discount code hasn’t worked—what should I do?

Please contact our Customer Care team at your earliest opportunity, and they will promptly resolve the issue for you. The best way to contact our Customer Care Team is through the online messaging service. You can do this by clicking the “Inbox” in the online doctor section of your account. Alternat

Knowledge Base Article

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Payments

HS
Update my personal details

You can not make changes to your personal details within your account, please use then messages section within your Private Online Doctor account If you need to change your login details, you can do this here.

Knowledge Base Article

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My Account

HS
How do I update my personal details?

To update your personal details, including your home address and contact details, visit your ‘My Account’ area and select ‘My Personal Details’. Make any updates you need and select ‘Save Changes’.

Knowledge Base Article

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My Account

HS
Do you deliver outside the UK?

Delivering medicines outside the UK Your medicines cannot be delivered outside the UK. All orders must be sent to a UK address, but you can choose any UK location that’s convenient for you, such as your home, workplace, a carer, or a temporary address while travelling within the UK. What this means

Knowledge Base Article

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Delivery

HS
How do I add another patient to my account?

​ ​ You can add a patient at any time from your account. ​ Go to the My Home section of your account. At the top where it says ‘Hello, Your name’ along with your account number.’ Select switch patient on the right hand side. (You’ll need to do this from the main patients account.) Select ‘Add anothe

Knowledge Base Article

Download the Pharmacy2U App

Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.

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Pharmacy2U Limited, Lumina, Park Approach, Thorpe Park, LS15 8GB VAT NO. 734 3754 27, Company Registered No. 03802593. Registered with and regulated by the General Pharmaceutical Council. Superintendent Pharmacist: Phil Day MRPharmS (Reg. No. 2043558). GPhC Registered Premises: 9010146 (Leeds), 9011308 (Bardon), 9011437 (Perivale)
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