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Learn About Your Medicine

Patient Information Leaflets (PILs) These come inside your medicine box and include: What the medicine does How to take it Possible side effects Storage instructions You can view or download most PILs at medicines.org.uk/emc. Search for your medicine and select Patient Leaflet. If you can’t find one

Knowledge Base Article

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Medicines Advice

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Update My Account

To update any personal details please speak directly with your Clinic or Clinician.

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My Account

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My parcel has arrived damaged

If your order or medication arrives damaged, we will conduct a full investigation. To assist us, please: Retain all packaging and contents—do not dispose of anything. Photograph everything exactly as it was received, including the parcel and all items inside. Store any refrigerated medication in the

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Delivery

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Do you offer delivery outside of the UK?

Please do not order Medicated Weight Loss if your delivery address is in the Channel Islands, Northern Ireland, Isle of Man. Medicated Weigh Loss must stay refrigerated in transit and delivery to these areas will be delayed. Unfortunately, you may not be able to safely use the full dose of the presc

Knowledge Base Article

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Delivery

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Can I request a specific brand of medication?

If your GP surgery sends a prescription that doesn’t specify a brand, we may dispense the generic version of the medicine. Generic medicines contain the same active ingredient and work in the same way, but the name and packaging may differ. If you need a specific brand, your GP must write that brand

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Placing an order

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Managing your marketing choices

You can change your marketing preferences at any time by logging into your account by clicking here. and using the link provided to update your settings. Staying informed about your medicine and orders To get the most out of the Pharmacy2U service, it helps to provide both your email address and mob

Knowledge Base Article

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My Account

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My refrigerated order is delayed or warm to the touch

Our refrigerated shipments are packed using specialised cooling materials designed to melt during transit while still maintaining the medication’s safety. Please: Do not refuse delivery, as this may affect eligibility for a refund or replacement. Contact our Customer Care team promptly after receivi

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Delivery

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When will payment be taken

Payment is taken at checkout, On your bank statement this will appear as Patient zone.

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Payment

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How are you regulated and monitored?

Like all pharmacies in the UK, Pharmacy2U is regulated by the General Pharmaceutical Council. GPhC Information can be found by clicking the link below: https://www.pharmacyregulation.org/ Pharmacy2U also provides Online Doctor services which are regulated by the Care Quality Commission. More informa

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All About Pharmacy2U

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How long will my refund take?

We aim to process your refund within 3-5 working days of receiving your item. Please be aware though, that it can take up to 30 days to receive your refund via the original payment method.

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Refunds & Returns

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Understanding Electronic Repeat Dispensing (also known as Batch Prescriptions)

Understanding Electronic Repeat Dispensing (also known as Batch Prescriptions) Electronic Repeat Dispensing (eRD) is an NHS system that allows you to receive your regular repeat medicines without needing your GP to approve each issue one at a time. Instead, your GP can authorise a batch of repeat pr

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Placing an order

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Pharmacy2U Pet Health

What we’re doing Pharmacy2U Pet Health brings our trusted approach to healthcare into the world of pet wellbeing. We’ve created a simple, convenient way for you to manage your pet’s medicine using the same Pharmacy2U account you already know. With dedicated pet profiles, expert pharmacist checks, an

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All about Pharmacy2U Pet Health

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Why do I need a prescription?

⁠A prescription is required because some pet medicines are legally classified as Prescription Only Medicines - Veterinary (POM‑V). These medicines can only be prescribed by a qualified veterinary surgeon after they’ve assessed your pet’s health and decided the treatment is appropriate. To dispense a

Knowledge Base Article

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I have not received my refund

If your order was cancelled at the consultation stage, this will not appear as a refund in your bank account, as we only take a pre-authorisation (pending) payment at this point. This will simply be removed from your pending transactions within 3-5 working days. If you order was cancelled after the

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Payments

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Pharmacy2U Scams & Fraudulent Information test

At Pharmacy2U, we are committed to ensuring the safety and security of our patients and customers. In today's digital age, the risk of scams, spam, and fraudulent activities is ever-present, and staying informed is your first line of defence. This page is dedicated to helping you identify, understan

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Online Safety

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When should I order my next weight-loss injection?

We advise against stocking up on weight-loss medication, as dose adjustments may become necessary-whether due to side effects or gradual dose reduction as you approach your target weight. The ideal time to place your next order is after using the fourth and final dose of your current pen. If this ti

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Consultations & Treatments

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What is the CMA announcement?

The CMA (Competition and Markets Authority) has carried out a market investigation into veterinary services for household pets, and recently announced competition concerns, weak price transparency, and that many pet owners could save by comparing medicine prices. ​ The final report and final reforms

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CMA Announcement

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Update my surgery details

You can not make changes to your personal details within your account, please use then messages section within your Private Online Doctor account

Knowledge Base Article

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My Account

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I have a promotional code, how do I apply this? ⁠

⁠You can add a promotional code at checkout. On the Order Summary page, you’ll see an option to apply a discount code - just enter it there and the saving will be applied to your order.

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Payments

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Sending your original pet prescription by post

When an original paper prescription is required - or if you prefer to send one by post - please write your order number clearly at the top of the prescription before sending it. Send your prescription to: Pharmacy2U Pet Health ⁠Unit 3 Mountpark Bardon ⁠Robson Way ⁠Ellistown ⁠Coalville ⁠LE67 1GQ This

Knowledge Base Article

Download the Pharmacy2U App

Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.

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Pharmacy2U Limited, Lumina, Park Approach, Thorpe Park, LS15 8GB VAT NO. 734 3754 27, Company Registered No. 03802593. Registered with and regulated by the General Pharmaceutical Council. Superintendent Pharmacist: Phil Day MRPharmS (Reg. No. 2043558). GPhC Registered Premises: 9010146 (Leeds), 9011308 (Bardon), 9011437 (Perivale)
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