Trustpilot rating Trusted by Trustpilot
NHS trusted partner Trusted NHS partner
Regulated pharmacy Regulated pharmacy
Serving 1.8 million patients Serving 2 million patients

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You can contact us on 0113 265 0222 or email us at [email protected]

 

My order has been cancelled, when will I be refunded?

Updated 

13 days ago

Was it helpful ?

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You can contact us on 0113 265 0222 or email us at [email protected]

 

Download the Pharmacy2U App

Effortlessly manage your NHS repeat prescriptions anywhere, anytime with the Pharmacy2U app. Free to download and use, you can request the medicines you need and set handy reminders to reorder.

About us

Our services

Partnerships and media

Online purchases

Pharmacy2U Limited, Lumina, Park Approach, Thorpe Park, LS15 8GB VAT NO. 734 3754 27, Company Registered No. 03802593. Registered with and regulated by the General Pharmaceutical Council. Superintendent Pharmacist: Phil Day MRPharmS (Reg. No. 2043558). GPhC Registered Premises: 9010146 (Leeds), 9011308 (Bardon), 9011437 (Perivale)
Privacy policy Terms & conditions Cookie policy Modern slavery & human trafficking Registered internet retailer of veterinary medicines Contact VMD

Payment methods we accept

img2 img3

© 2026 Pharmacy2U Ltd. All rights reserved

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You can contact us on 0113 265 0222 or email us at [email protected]

 

Thank you for your feedback!