How do I contact Pharmacy2U?
Updated
For the fastest resolution to most account queries, contact:
Chat Support
Chatbot: 24/7 for quick queries
Live Chat with Advisers: Speak to a member of our team for more complex support
Click the green icon in the bottom right-hand corner.
Call Us
If you prefer to speak to us directly, you can reach our team on 0113 265 0222.
Once you've confirmed if you’re a patient (press 1) or a healthcare professional (press 2), you'll hear some options, where you can select the service you're calling about:
NHS Prescriptions: Press 1
Private Online Doctor: Press 2
Shop Orders & Over the counter Items: Press 3
Pet Health: Press 4
Our Opening Times
Monday: Friday: 9:00am – 8:00pm
Saturday: 9:00am – 1:00pm (for NHS prescription team)
Hours may differ on Bank Holidays.
Email Us
For non-urgent enquiries, you can contact us by email.
Response Time: Typically within 24 hours
Email: [email protected]
For Pet Health enquiries, you can contact us by email.
Response Time: Typically within 24 hours
Email: [email protected]
For shop orders and over the counter item enquiries, you can contact us by email.
Response Time: Typically within 24 hours
Email: [email protected]
