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We’re all about you...and making your repeat prescriptions simple

The easy way to get your NHS repeat prescription

Easy online ordering, free flexible prescription delivery and reminders to re-order

How does the Pharmacy2U repeat prescription service work?


You simply tell us what medication you need


We order and receive the prescription from your GP*


Our pharmacists check and dispense your prescription


Your medication is delivered to you for free!!!

Great news, your surgery
is eligible

Now you can register for our NHS repeat prescription service



Check if your surgery sends electronic prescriptions*

*NHS repeat prescription service only available to patients with a GP in England and if your surgery needs you to order directly, we’ll tell you how to do this.

Online NHS Repeat Prescription Service FAQs

Yes! We cover the cost of our service features, including delivery, to ensure our service is free for our patients.

If you usually pay for your NHS prescriptions, you will still need to pay the normal NHS fee - which is £9.35) per item. If you are exempt from this payment or have a pre-payment certificate, then you will not be charged. Just tell us when you register why you're entitled to free NHS prescription medication.

Your medication can be delivered to any address in the UK - wherever suits you best. This can be your home, work, to a neighbour or member of your family.

Delivery is free and you can choose to have it posted through your letterbox, sent signed for or you can choose a safe place for Royal Mail to leave your parcel if you're not home. In some cases, a signature will be needed, for example if you are ordering controlled drugs or refrigerated items.

You can view or change your delivery settings in your account at any time.

We recommend ordering your repeat prescription at least 5 working days before you need it. This gives your GP enough time to approve it and for us to deliver it to you.

There are several ways you can contact us:

  • Our friendly customer care team are available on 0113 265 0222 Monday-Friday 9.00am-5.00pm and Saturday 8.30am-1.00pm
  • Or you can send us an email
  • You can place an order or check its progress in your online account
  • Our automated phone service is also available 24/7 to place an order or check its progress. Call 0113 265 0222
  • Visit our help pages where you will find the most frequently asked questions from patients.

No. In fact, using our service costs the NHS less than using traditional methods*

*Because we dispense from one central pharmacy facility, this means there are less location-based repayment fees for the NHS to pay.

Of course! Our UK based pharmacists are always just a phone call or email away if you have a medication query or ever need help with managing your medication.

An NHS repeat prescription is an instruction by your doctor to prescribe the medication you need to treat a specific medication condition on a regular basis. This means your doctor has given permission for you to be given this medication in future without having to make an appointment every time you run out.

You can now order your repeat prescription online through websites like Pharmacy2U or the NHS app saving you time picking up paper prescriptions from your GP surgery.

You can register with us. We'll ask you to confirm what medication you need and when you'll need it. We'll arrange for your usual GP to approve your prescription. Once approved, your prescription will be sent to our team of pharmacists. They'll check and dispense your medication before posting it you by Royal Mail.

The current prescription charge is £9.35) per item. You may be entitled to free prescriptions if you meet specific NHS criteria. For example, if you are aged 60 and over, on income support or under 16 you are entitled to free prescriptions. Visit the NHS page on Who can get free prescriptions to find out if you qualify.

We are the UK's largest NHS contracted pharmacy* and we manage, dispense and deliver repeat prescriptions all across the UK. Specialising in the home delivery of medicines, we're made up of qualified pharmacists, dispensing technicians and a friendly customer services team, dedicated to making repeat prescriptions easier for our patients.

* NHS repeat prescription service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

Yes it is. Delivery for our NHS repeat prescription service is always free of charge.

Your medicines will be delivered by Royal Mail in plain, discreet packaging. We'll let you know when we despatch your medicines and Royal Mail may send you an email or text message on the day of delivery to let you know when your parcel will arrive.

We can deliver to any address - your home, your place of work, to a carer or neighbour. You can choose a safe place if you are not home to accept delivery or if they still can't deliver, a card will be left so you can arrange re-delivery for free.

Yes. The NHS EPS service allows you to nominate where your GP sends your prescription at any time, making it more convenient for you.

Certainly! - Click here to download a form or call us on 0113 265 0222 (Mon-Friday, 9am-5.00pm, or Saturday 8.30am-1pm) to request one

Some surgeries may not allow any third party or pharmacy to order prescriptions on behalf of their patients. Please call us on 0113 265 0222 to check this for you, but if this is the case - don't worry! We'll still remind you when you need to order your prescription. Simply order as normal and your doctor will send us your prescription electronically. We'll deliver your medicines to you, for free to your chosen address.

Here is a short video explaining what happens once you have registered.

We're all about helping your friends and family spend their time on better things than getting prescriptions

Who is Pharmacy2U's NHS repeat prescription service for?

Our NHS repeat prescription service is for anyone in England that is looking for a more convenient way to manage their NHS repeat prescriptions

Reason for using:

Since we moved to Pharmacy2U, my medications are much easier to manage. We use the app to order medication which takes a few seconds. Then we get notified of its progress and a few days later it is delivered.

How has it helped me:

Everything is more convenient and less stressful. My family and I can spend more time doing what we like rather than having to go back and forth to the chemist to chase medications.

Michelle Francis

Michelle FrancisAge 38 from Woking

What do our patients think of us?

Our patients love our convenient service.
Our Trustpilot rating is excellent

* NHS repeat prescription service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.