Online Doctor | Pharmacy2U

Question 1

Who can use Pharmacy2U Online Doctor?

Accepted Answer

Our Online Doctor service is available to all adults aged 18 and over. The clinician will determine your suitability for the various treatments available on a case-by-case basis, depending on you, your health, and the condition you’re seeking treatment for.

Question 2

How long does the service take from start to finish?

Accepted Answer

Our Online Doctor service is designed to give you convenient access to the healthcare you need, when you need it. Your online consultation will take you a few minutes to complete and can be done at a time that suits you. It will then be reviewed by one of our experienced clinicians within 24 hours. You’ll receive a notification in your account to inform you of their decision. If approved, your preferred treatment will be dispensed and dispatched by Pharmacy2U within 24 hours, ready for next-day Tracked delivery.In total, the service should take no longer than 3 working days from consultation to delivery. It can often be even quicker than this. We’ll notify you of any updates to our processing times around public holidays such as Easter and Christmas.

Question 3

Is there a fee for my consultation?

Accepted Answer

No, your consultation is offered free of charge. You’ll only pay for the prescription medicine you have chosen or been recommended by our clinician. If you choose not to proceed with the treatment approved by the clinician, or if the clinician determines that we can’t issue a safe and suitable treatment, you will not be charged.

Question 4

I have a preferred treatment in mind. Can I let the clinician know?

Accepted Answer

Yes, you can. As part of your consultation, you’ll be shown the treatments available for the condition in question and asked to specify if you have a preference. The clinician will then determine if your preferred treatment is suitable, based on the information you provide about you and your health. If they consider it clinically appropriate, they will approve your chosen treatment ready for the medicine to be dispensed and dispatched.

Question 5

I’m not sure which treatment is best for me. What should I do?

Accepted Answer

Don’t worry if you don’t have a particular treatment in mind. During your online consultation, you can select the option to receive our clinician’s treatment recommendation, and they’ll advise the best treatment for you based on the information you’ve provided.

Question 6

What if you don’t provide the treatment option I want?

Accepted Answer

If you don’t see the treatment option you were looking for within our selection, we recommend choosing the option to receive a treatment recommendation from one of our experienced clinicians. They can advise which medicine could work best for you based on the information you’ve provided during your consultation.

Question 7

How will the clinician contact me if they need more information?

Accepted Answer

The clinician will send a secure message directly to you through your Online Doctor account. You’ll then be able to reply to them using a direct message from your account. Please note that you have seven days to reply to a message from the doctor. If you do not reply within the seven days your consultation will be closed.

Question 8

Where will I see the clinician’s response to my consultation?

Accepted Answer

Your secure personal health dashboard will house all messages and communication from your clinician. This includes treatment approvals, recommended alternatives, and any questions they might have for you before issuing your treatment.

Question 9

I need a repeat treatment. What should I do?

Accepted Answer

Requesting a repeat treatment is simple. Just log into your Online Doctor account to view your order history. Find the medicine you’d like to re-request and select ‘re-order’. You’ll need to review the information you submitted previously and inform the clinician of any changes. They’ll then review your request and if everything’s ok, approve your order ready to be dispensed and dispatched.

Question 10

Can I access treatments for more than one condition at the same time?

Accepted Answer

Yes, you can complete a consultation for each condition you’re seeking help for. Subject to the clinical outcome of each consultation, your agreed treatments will be shown as separate orders in your personal health dashboard.

Question 11

Who provides the online doctor service, including clinical, prescribing, and dispensing services for my prescription?

Accepted Answer

Pharmacy2U delivers its online doctor service in partnership with trusted third-party providers to ensure high-quality care and service.Prescriptions filled through our service will be dispensed by Pharmacy2U.

Question 12

Why do I need an account to use Online Doctor?

Accepted Answer

By creating an account, we can safely store your information in accordance with our Privacy Policy. It also enables you to message your clinician securely and for them to respond. Requesting a repeat treatment is also made easier as your information will be ready and waiting for you to review and confirm if anything’s changed.

Question 13

How do I log in?

Accepted Answer

To access your personal health dashboard, simply use the email address and password you first used to set up your Online Doctor account. If you’ve not used Online Doctor before but you use Pharmacy2U to manage your NHS repeat prescriptions, you can log in using these details when you’ve completed an online consultation.

Question 14

How do I change my password?

Accepted Answer

You can manage your personal details all in one place through your personal health dashboard. Simply log in and visit the ‘Account’ area through your dashboard. Under ‘login details’, choose to update your password and save your changes.

Question 15

Can I create an account over the phone?

Accepted Answer

You can only create an account online by following the steps on our website. We provide you with key information throughout the registration process, and the best way to do this is online. Unfortunately, you won’t be able to create an account by calling us, but we’ve made our online registration process as simple as possible, so you can create your account at a time that suits you.

Question 16

What payment options do you offer?

Accepted Answer

When purchasing your approved treatment, you’ll have a choice of payment options. We accept all major credit and debit cards, including Visa and Mastercard, and Google Pay. Alternatively, you can use PayPal to complete your purchase. We also provide the option to use PayPal Pay in 3 on treatments over £30, which allows you to split the cost of your treatment over 3 interest-free monthly payments. Learn more about PayPal Pay in 3, including full terms and conditions.

Question 17

When will you take payment?

Accepted Answer

Payment will be taken at checkout, once your treatment option has been approved by our clinician. It will show on your statement as Pharmacy2U Ltd.

Question 18

How do I apply a promotional code to my purchase?

Accepted Answer

If you have a discount code from us or one of our affiliate partners, you’ll be able to enter it at the checkout stage. You’ll see an option to apply discount code on your ‘Order Summary’ page.

Question 19

I’m exempt from paying for my prescriptions. Do I still need to pay for this service?

Accepted Answer

As the Pharmacy2U Online Doctor is a private service, your NHS exemption doesn’t apply to any medicines our clinician prescribes as part of this service.

Question 20

What delivery options are available?

Accepted Answer

All delivery options include tracking, and you can choose from: Royal Mail Tracked 24 | £6.25 Royal Mail Tracked 48 | £3.45 Royal Mail Tracked 24 Orders placed and approved before 3pm from Monday to Friday will be delivered in 1-2 working days Royal Mail Tracked 48 Orders placed and approved before 3pm from Monday to Friday will be delivered in 2-3 working days Please note deliveries exclude Sundays and Bank Holidays.

Question 21

Do you offer delivery outside of the UK?

Accepted Answer

We’re unable to send treatments internationally. However, you can select an address anywhere in the UK to receive your treatment.

Question 22

Will I need to sign for my treatment when it’s delivered?

Accepted Answer

You won’t need to be in to receive your treatment. Where possible, we ensure items are letterbox friendly. This enables us to successfully deliver more items on the first attempt. Alternatively, you can manage your delivery preferences in your account, including nominating a safe place if you’ve selected Royal Mail to deliver your items.

Question 23

How will my treatment arrive?

Accepted Answer

To ensure discretion, all treatments are delivered in plain, opaque packaging. Where possible, your treatment will be dispatched in letterbox-friendly packaging to ensure a successful delivery. You can change your delivery preferences by visiting your dashboard and selecting ‘account’.

Your healthcare, your way with our Online Doctor

Clinically proven prescription treatments

How it works

Tell us about you

Explore treatment options

We'll dispense and deliver

Meet our experts

What our patients say

Worry free service

Great service

The help line staff were excellent

Great user friendly service

I get reminders when I need to order

Losing the monthly stress

Excellent service

Frequently asked questions