Unexpected delays on prescription orders
Daniel Lee, Managing Director and Superintendent Pharmacist of Pharmacy2U, said: “We apologise that unforeseen difficulties in transferring our prescription dispensing service to our new automated facility led to unexpected delays for some orders.
“These exceptional circumstances caused our service to fall below its usual high standard and we are extremely sorry for the inconvenience it has caused. The operational issues are now being resolved and our experienced dispensary team is processing delayed orders as quickly as possible.
“We have been working closely with NHS England and the General Pharmaceutical Council to help any patients affected. Our customer services team contacted all patients who had a prescription with us to let them know about the issue and provide assistance, so they could have their medication dispensed elsewhere if necessary.”