Partner Success Officer

Up to £25,000 DOE

Leeds, West Yorkshire

Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, helping over 600,000 patients in England manage their NHS repeat prescriptions from request through to delivery.

For over 20 years, we have used cutting-edge technology alongside our UK-based pharmacists, dispensing specialists, and customer care advisers to help improve the lives of patients.

Our Leeds and Leicester -based dispensing facilities is distributing medication to patients across the UK at a rate of over £1m+ items per month. The Financial Times has ranked us as the fastest growing health business in the Pharmacy sector, marking a phenomenal year of growth and we wish to continue this growth trajectory with the confidence and trust of our patients.

We're an ambitious company with big plans and we're looking for high calibre individuals to join our team and help us.

Our aim is to further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams- “come and join the rocket ship”- CEO Mark Livingstone.

Role Purpose

We have a fantastic opportunity for someone to join our team as Partner Success Officer to support the development of our partnership activity. Supporting the onboarding of new partners and managing the existing relationships to support Pharmacy2U’s growth.

As Partner Success Officer you will play a vital role in supporting with strategic partnership management, working closely with the Partnership Development Manager to maximise the potential of our key partners. The Partner Success Officer will work closely with internal stakeholders to ensure our partners are stewarded innovatively and effectively, and to ensure that strategic partnership goals are met.

You will be joining an ambitious Partnerships and Product team at an exciting time as we continue to deliver against our outcome focused strategy, which puts partnership at the heart of all that we do. Partnerships sits at the heart of our growth strategy and we are looking for a Partner Success Officer to help realise the potential of the channel.

Due to the cross-sector nature of this role, it will particularly suit someone who has experience in Business Development, Corporate Partnerships, relationship management and /or someone working on within the charity or corporate fundraising team.

Essence of Role – Key Accountabilities

  • The role will involve supporting the execution our strategic partners plan, establishing partnerships and collaborations with:
  • Charities / Not for profit organisations.
  • Technology / App providers in relevant verticals.
  • Leading academic institutions, Clinical trial and research organisations.
  • Major corporate / Trade organisations.
  • Supplier and Funded marketing partners.
  • Data analysis and Marketing organisations.
  • Trade or sector bodies and groups / Thought leadership partners.
  • Other agencies and organisations with complementary products and customer bases to ours.
  • Undertake any other duties that are relevant to the job requested by the line manager.

Main Responsibilities

In the role of Partner Success Officer you will work closely with a wide range of internal and external stakeholders in order to maximise income from our existing portfolio of partners through effective account management. Working alongside colleagues across the Partnership, Product and Marketing team you will share learning and best practise to deliver an excellent partner experience, resulting in partner growth. You will network with colleagues across Pharmacy2U to ensure that partnerships are developed and delivered in line with our strategic Partner Plan. You will ensure that consistent, cross-organisational measurement and evaluation models are adhered to and provide regular reports on delivery against relevant KPIs. On occasion - when business needs require - you will support the Product Director, contributing to new business innovation, partner pitches and pipeline development.


  • Excellent communication skills, both written and verbal, in order to be an ambassador for the Partnership team and Pharmacy2U more widely.
  • Able to develop strong partnerships, in either a charity, corporate, technology or commercial sales environments.
  • Thrives under pressure. Able to manage time and competing priorities, specifically in the context of balancing a portfolio of partners or stakeholders.
  • An ability to develop existing partnerships or onboard new business to meet targets and deliver return on investment.
  • Able to work collaboratively as part of a team and contribute to a positive working environment and culture
  • Strong networking and relationship building skills
  • Strong numeracy skills an
  • Computer literate with excel / reporting skills.
  • Excellent written and verbal communication skills particularly in relation to writing proposals and presentations.
  • Attention to detail
  • Time management skills, including prioritisation
  • Ability to liaise and engage with key organisational stakeholders
  • Skilled at developing and maintaining working relationships


  • Experience or relationship management and partnership co-ordination.
  • Experience of managing partnership and / or customer accounts.


  • A level or equivalent (degree or equivalent preferable)


  • Creative and innovative
  • Ability to work under pressure and to deadlines
  • A self-starter who is able to work independently
  • Well organised with a systematic approach


  • Passionate - The only way to do great work is to love what we do
  • Ambitious -Healthy ambition fires us up without burning others
  • Trusted - Trust grows from our endless pursuit of the very highest clinical standards
  • Innovative - If there’s a way to do it better. We find it
  • Excellent - Excellence is the gradual result of always striving to do better
  • Nurturing - Be a brain to pick, an ear to listen, a push in the right direction
  • Team-focused - It is amazing what we can accomplish if we do not care who gets the credit


  • Having just moved into a brand-new head office at The Springs, Leeds we have an amazing office environment
  • Contributory pension (discounted insurance Aviva*)
  • Employee discount site
  • 25% Discount on staff health and beauty purchases
  • Social events throughout the year
  • Park Life Membership (exclusive offers and discounts for The Springs, Leeds)
  • Free onsite parking and refreshments
  • Cycle to work scheme