National Coordinator

£DOE up to £37,000 per annum


Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, helping over 500,000 patients in England manage their NHS repeat prescriptions from request through to delivery.

For 20 years, we have used cutting-edge technology alongside our UK-based pharmacists, dispensing specialists and customer care advisers to help improve the lives of patients.

Our Leeds-based central dispensing facility is distributing medication to patients at a rate of over £1m+ items per month.

Pharmacy2U won the Amazon Growing Business of the Year Award 2018! The award marks a phenomenal year of growth and we wish to continue on this growth trajectory with the confidence and trust of our patients.

We're an ambitious company with big plans for the future and we're looking for high calibre individuals to join our team and help us.

Our aim is to further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams- “come and join the rocket ship”- CEO Mark Livingstone.

Role Purpose

As a National Coordinator, you will be responsible for overseeing the Regional Coordinators in monitoring and managing of clinical standards and profitability performance. You will ensure a high level of service is delivered and will be passionate about motivating your team to deliver success. The role will involve travelling to the Vaccination Sites to monitor performance and conduct site inspections.

Essence of Role – Key Accountabilities

  • Coaching and developing Team Members to achieve consistent performance
  • To motivate your Teams through regular quality checks and feedback, understanding the team and needs of customers.
  • Monitoring and management of clinical standards and profitability performance
  • Overseeing delivery of quality assurance audits of clinical standards and P2U SOP adherence at each site at least once per month
  • Ensuring that the patient journey is consistent across all sites and in line with all processes
  • Conduct monthly performance review/ 1:1 for each Regional Co-Ordinator including a review of Objectives and KPI's
  • Overseeing Regional Co-Ordinators are effectively delivering the planned site resourcing requirements in line with agreed site headcount ratios
  • Support the onboarding and development of new Regional Co-Ordinators and the continuous development of Regional Co-Ordinators
  • People and performance management of Regional Co-Ordinators
  • Supporting Regional Co-Ordinators in escalation of issues across their respective region
  • Overseeing responsibility for P2U equipment management including but not limited to: Loss, condition and costs
  • Overseeing processes to limit vaccine wastage
  • Ensuring that Regional Co-Ordinators effectively manage the Mutual Aid process for the region

Knowledge, skills and experience required for role


  • Numerate
  • IT literate (used It systems and is quick to learn)
  • Demonstrate drive, initiative and proactivity in role
  • Proven ability to work both as part of a bigger team and individually
  • Ability to prioritise and organise tasks and workload
  • Strong communication skills (verbal and written)
  • Display high level of accuracy


  • Experience of working in a fast-paced environment
  • Experience of working within company and ethical rules and regulations
  • Experience of working in a highly accurate environment


  • Good Level of Maths and English
  • Ability to use Microsoft Programmes, including Word & Excel


  • Be a good team player and proactively help others
  • Ambitious to learn and develop their career
  • Demonstrate professional conduct and respect for others at all times, both Pharmacy2U colleagues and our partners.
  • Demonstrate a patient first approach at all times and strives to exceed patient expectations


  • Passionate - The only way to do great work is to love what we do
  • Ambitious -Healthy ambition fires us up without burning others
  • Trusted - Trust grows from our endless pursuit of the very highest clinical standards
  • Innovative - If there’s a way to do it better. We find it
  • Excellent - Excellence is the gradual result of always striving to do better
  • Nurturing - Be a brain to pick, an ear to listen, a push in the right direction
  • Team-focused - It is amazing what we can accomplish if we do not care who gets the credit


  • Hours – 40 hours a week full time. Mon to Fri
  • 25 days annual leave increasing with service plus bank holidays (pro rata)
  • Brand new head office at The Springs, first class office environment
  • Brand new facility in Bardon, with state of the art automation
  • Recently re-furbished pharmacy facility in Leeds, 14
  • Contributory pension (discounted insurance Aviva*)
  • Employee discount site (access to a great range of discounts on holiday bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending)
  • 25% Discount on staff health and beauty purchases
  • Social events throughout the year
  • Park Life Membership (exclusive offers and discounts for The Springs, Leeds)
  • Free onsite parking and refreshments
  • Cycle to work scheme
  • Long service bonus
  • Employee Assistance Programme
  • Online Health and Wellbeing Resource
  • Discounted Gyms

All through this is a work from home role occasional travel to our sites will be required