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Top Questions

Here are answers to some of the most commonly asked questions. If you can’t find the information you’re looking for, head over to our FAQ section.

Is this service free?

Yes. We manage your NHS repeat prescriptions from request through to delivery, for free. Unless you are exempt, you will still need to pay the standard NHS prescription charge like at any NHS pharmacy.

Does using this service cost the NHS extra?

No. Just like any NHS contracted pharmacy including high street pharmacies, we are paid by the NHS for the prescriptions we dispense to NHS patients. Because we dispense a high volume from a single location, we are paid less by the NHS.

Does Pharmacy2U deliver from my local pharmacy?

No, we deliver your medication from our custom-built, state-of-the-art dispensing facility. We're based in Leeds and currently dispense over 500,000 prescription items each month to all over the country.

Can a pharmacist answer my queries?

Absolutely. Our UK-based pharmacists are just a phone call or email away if you have a health query or need help with managing your medication.

How do I contact you?

If you have any questions, you can speak to a member of our Customer Care team. Visit our contact page for more information.

Can I get prescription medication without a doctor’s prescription?

No, all medication must be prescribed by a GP. However, you can use our convenient and confidential Online Doctor consultation service. They can provide prescriptions to help treat your conditions without leaving the house. Learn more, here.

How long does it take to receive my medication?

From request to delivery it takes an average of 3 to 5 days. We remind you when it is time to re-order, allowing enough time for your GP to approve your prescription. It then gets sent to us electronically for our pharmacy team to check and dispense before sending your medication using Royal Mail.

Can I get insulin and other refrigerated medication delivered?

Yes, we can deliver insulin and other refrigerated items in our award winning natural wool packaging that keeps everything perfectly cool and in the controlled temperature between 2°C and 8°C.

Where can I have my medication delivered?

As long as your GP is registered in England, we will deliver your medication for free to any UK address. Depending on parcel size with your consent it can be posted through your letterbox or left in a safe place if you're not home.*