Search

Is delivery always free?

Yes it is. Delivery for our NHS repeat prescription service is always free of charge.

How much does delivery cost?

For patients on NHS repeat prescription delivery is completely free. For patients on private prescriptions or using our online doctor service delivery is charged as follows: Delivery Methods Expres...

Coronavirus (COVID 19) Delivery Update

Thanks to the hard work and dedication of our team during the coronavirus pandemic, we are now returning to a normal level of service. We thank you for your patience and understanding during these dif...

What if I'm out when my delivery arrives?

We can deliver to any address - your home, your place of work, to a carer or neighbour. You can choose a safe place if you are not home to accept delivery or if they still can't deliver, a card will b...

Can my medication be delivered to an alternative address?

Yes, delivery can be made to any UK address. Whether that be a home address, place of work, carer or holiday home. You can choose a safe place if you are not home to accept delivery or if they still c...

How will my medication be delivered?

Your medication will be delivered by Royal Mail in discreet packaging. Depending on what you order there are a few delivery options available to you, meaning you don't need to wait in for delivery. A...

When will my request be sent to my GP?

Your request will be sent to your GP 10 days before your planned / expected delivery date. Once we receive the prescription back it will be passed to our pharmacy team to label and dispense your medic...

Does using the Pharmacy2U service cost the NHS anything extra, than using other pharmacy services?

No. Most of the time, it's cheaper for the NHS to work with us, as we save the NHS money. We cover the cost of our service features, including delivery, to ensure our service is free for patients and ...

My medication is controlled can this be posted?

Controlled drugs must be sent tracked signature. These can be sent to any UK address of your choice. If you are not at home, a card will be left to advise that delivery has been attempted.

When will my prescription medication be dispatched?

Depending on your delivery method, your items will be dispatched as soon as they are fully dispensed and packed. Where possible we will be able to post your medication directly through your letterbox....