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Why are we going paperless with our dispatch notes?

Why are we no longer going to send dispatch notes within our parcels?

As well as caring for our patients, we also care about the environment and are always looking for ways we can become more environmentally sustainable.

By removing paper dispatch notes from our parcels, this reduces the impact on our environment. Our patients will still receive the important details of their orders by email. We ask that these are checked carefully to make sure the medication that arrives is as expected.

Producing less paper is something we've deeply cared about since our beginnings and we've been pioneering paperless prescriptions for over 20 years.

All the packaging we use is recyclable, including our temperature-controlled packaging, which is made using wool. The wool component is compostable, which can release valuable nutrients into the ground, while the protective plastic outer is also recyclable.

We use the latest technology to minimise the paper we use in our processes, such as digitally checking against the NHS database to determine whether a patient is exempt from the NHS prescription charge, reducing the need for paper within this process.

Plus, by having your medication delivered, you are reducing your carbon footprint from the trips you save!

What if I don't have an email address?

If you don't have email then we'll make sure you still get the dispatch information you need with your medicines. It is important to make sure if we can't contact you by email that we have a mobile phone or home phone number on our records, should we need to get in touch with you about your medicines or prescriptions.

Where will I be able to find the details of my orders?

Your secure online account has all the details of your medication and orders. This is the easiest way to check your prescription details, as well as manage everything you need, such as delivery addresses and your reminders to re-order. You can also download the Pharmacy2U app and be able to check your details from wherever you are. You can download it for free here from the App Store and here from GooglePlay.

How do I set up an online account?

If you don't have an online account, just go to www.pharmacy2u.co.uk/activate. It's really quick and easy to switch your online account on by entering a few simple details.

If you need help with this, then you can use our online chat, email the team at support@pharmacy2u.co.uk or call us on 0113 265 0222.

What if I don't have an email address?

If you don't have email then we'll make sure you still get the dispatch information you need with your medicines. It is important to make sure if we can't contact you by email that we have a mobile phone or home phone number on our records, should we need to get in touch with you about your medicines or prescriptions. Please contact us through our online chat, email the team at support@pharmacy2u.co.uk or call us on 0113 265 0222 to check your contact details are up to date on our records.

I have an online account but I'm not receiving your emails

If you're online already but not receiving our emails, please check your junk or spam inbox to see if your emails have been getting incorrectly blocked. You should add our domain email address of pharmacy2u.co.uk to your 'safe senders' list, using the 'Junk email' option menu, to make sure this doesn't happen again.

We could also have the incorrect email address on our records. This could either be a simple spelling mistake or an old email address you are no longer using. If you're not able to login to your online account then please contact us through our online chat, email the team at support@pharmacy2u.co.uk or call us on 0113 265 0222 so we can check this for you.