Skip to main content
My Account How do I update my NHS prescription exemption details with Pharmacy2U?

If you don't pay for your NHS prescriptions, it's your responsibility to keep us up to date with accurate details. Here's how you can keep us updated.

Are you no longer entitled to free prescriptions?

If your exemption has expired and you need to start paying for your prescriptions, log into your online account and follow these simple steps:

  1. Click on 'your account'
  2. Click on 'exemption details'
  3. If no longer exempt, click 'I pay for my prescriptions'

Are you still entitled to free prescriptions?

If you're still entitled to free prescriptions, the easiest way to update us is through your online account.

  1. Click on 'your account'
  2. Click on 'exemption details'
  3. if still exempt, input the details

Need further help?

Alternatively, our Customer Care team are happy to help. You can contact us, here. We'll need your account number and exemption details.