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Award-winning patient care
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GPhC regulated
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NHS approved
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Rated 'Excellent'

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Set & update reminder service

Updated 

You can choose how often you would like to receive a reminder from Pharmacy2U to re-order your medication and how you would like to receive your reminder. You can receive a reminder via email,SMS,Pharmacy2Uapp.

To update this:  

  1. Log into your Pharmacy2U account here.  

  2. Click on Account.  

  3. Click Reminders.  

  4. Add a date for a reminder. 

  5. Update your reminder cycle.  

  6. Update your reminder preferences.  

  7. Please ensure you click Save changes  

Why do I need to tell you how often I'm reminded?

We would like to make sure you're reminded to re-order your medication at the right time.

You can do this by telling us how often you need to reorder.

We will remind you to order 10 days before you need your medication to arrive.

This will allow the time needed for your GP to send us your prescription, for us to process your order and for any unexpected delays - which means you'll have extra peace of mind knowing you'll receive your medication in plenty of time.\

Medication Requested

GP Accepts Requests

Medication Dispensed

Medication Despatched

Once you've told us what medication you need...

...we order the prescription from your GP, which is usually received within 1-2 working days

We then check and dispense your prescription, usually that same day although sometimes it can take 1-2 days.

Your medication is then collected by Royal Mail, who will deliver it within 2-3 working days

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Thank you for your feedback!