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Award-winning patient care
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GPhC regulated
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NHS approved
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Rated 'Excellent'

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Your Order journey

Updated 

Order placed, with your GP for approval

You’ve told us what medicines you need, we’ve now sent this to your GP for approval.
This typically takes up to 2 working days to come back to us.

Awaiting GP approval

Your GP has not yet authorised this prescription or responded to our follow up communications, this is usually because the GP will need to speak to you directly about your medication. Please contact them directly and ask them to issue the prescription to Pharmacy2U at the earliest opportunity or ask them to speak to us about any concerns.

Awaiting prescription

If your request is not at this stage after 4 working days we’re still waiting to receive your prescription from your GP. We have contacted them again to chase this and will let you know as soon as this has been received.

Prescription approved

Your GP has approved your medication, your order is now with our pharmacy team being checked before packing. This usually happens the same day (Mon-Fri), although sometimes this can take 1-2 working days.

Packing your order

Your order is being checked by our pharmacy team before being packed for delivery. This usually happens the same day, although sometimes this can take 1-2 working days.

Please note: if this takes longer than 2 working days please check your email ensuring you check your junk/spam boxes for updates.

Out for delivery

Your order has been packed and is now with Royal Mail for delivery, who will deliver your medication within 2-3 working days.

Our Opening Times:

Mon - Fri - 9:00am – 8:00pm

Saturday - Calls  09:00 –13:00 (Emergency calls only)

During these hours our email inbox will be closed -  This is to help us to answer queries faster and more effectively, we have listened to our customer feedback and have made more of our team available on Chat and Calls to deal with live contacts.

Our Help & Support portal is here to:

Avoid long waiting times
Manage your account as & when it suits you
Find your answer within a few clicks
If the answer isn't there you can speak to our live chat team instantly.

Have a look for the answer to your question here. If you can't find what you are looking for, just follow the steps and it will take you to the details of how to speak with our friendly team of Customer Care experts.

How To Contact Our Customer Care Team:

Phone Call - You may request a free call back, call 0113 265 0222 (All call backs are done the same day.)

 

Thank you for your feedback!