ASDA - Powered By Pharmacy2U
Updated
Welcome to Live Chat
The Asda Pharmacy home delivery prescription service is operated by our trusted partner, Pharmacy2U.
You will use your ASDA account details as a form of Identification and Verification, this will ensure that when you speak to someone they have all your information there.
If your query relates to an order for collection at an ASDA Pharmacy, Please contact your ASDA Pharmacy here
Our Opening Times:
Monday - Friday: 9:00am – 8:00pm
Saturday: 09:00am – 1:00pm (Emergency calls only)
Hours may differ on Bank Holidays.
How To Speak To Us
Chat to Us:
Our new online assistant, Ana, provides instant support with your most common queries. You can order medication, check the status of an order, and update your account details 24/7.
If you need to speak with our Customer Care team during our opening times, Ana will put you straight through to one of our live chat advisors. Outside of business hours, your query will be replied to by a member of the team, usually the next working day.
To start a chat, simply click on the blue speech bubble icon on the bottom right-hand side of your screen.
Call Us:
Did you know you can order medication and check the status of an order on the phone, as well? We have recently launched a brand new automated telephone system, available 24/7.
Call during opening hours to speak to a member of our Customer Care team. To save you time and enable you to carry on with your day, we can arrange a callback for you, free of charge.
Call us on 0800 029 3777
