Our Opening Times:
Monday - Friday: 9:00am – 8:00pm
Saturday: 09:00am – 1:00pm (Emergency calls only)
Hours may differ on Bank Holidays.
Visit our Help & Support Hub:
Don't forget about our comprehensive Help and Support pages, where you can find answers to frequently asked questions about our service. This will help to:
Avoid long waiting times.
Manage your account as and when it suits you.
Find your answer within a few clicks.
Connect to our online chat service instantly, if you can't find what you need.
To get started, just enter your query in the "Search our knowledge base" bar above.
Chat to Us:
Our new online assistant, Ana, provides instant support with your most common queries. You can order medication, check the status of an order, and update your account details 24/7.
If you need to speak with our Customer Care team during our opening times, Ana will put you straight through to one of our live chat advisors. Outside of business hours, your query will be replied to by a member of the team, usually the next working day.
To start a chat, simply click on the blue speech bubble icon on the bottom right-hand side of your screen.
Did you know you can order medication and check the status of an order on the phone, as well? We have recently launched a brand new automated telephone system, available 24/7.
Call during opening hours to speak to a member of our Customer Care team. To save you time and enable you to carry on with your day, we can arrange a callback for you, free of charge.
Call us on 0113 265 0222.