Opening hours
Monday to Friday 9:00am - 5:00pm
Saturday 8:30am - 1:00pm
We are a “distance selling pharmacy”, or online pharmacy. This means that we can offer a full range of essential NHS pharmacy services to you, on a remote basis. We deliver medicines to you, and can communicate with you by telephone, email, live chat, via our website, or other methods. We are also able to offer advanced NHS services, such as vaccinations, at our local sites. We are registered with the General Pharmaceutical Council, NHS England, and the Care Quality Commission. Find out more on our About us page.
Dispensing prescriptions
We dispense and deliver medicines prescribed on NHS electronic prescriptions, and paper NHS and private prescriptions that you post in to us. We also dispense private prescriptions that result from consultations with our Online Doctor team. We will deliver medicines to any UK address but you must be registered with a GP practice in England in order to use the NHS Electronic Prescription Service. As part of our service, we offer advice on how to get the most benefit from your medication. We keep a comprehensive stock of medicines and use a fast and efficient wholesaler service enabling us to dispense all prescriptions promptly.
All medicines are dispensed in child-resistant containers unless you ask us not to. Please remember: keep all medicines out of the reach and sight of children. Our staff can advise you on safe storage of medicines.
Unwanted medicines
You can return unwanted medicines to us and we will dispose of them safely. Contact our customer care team for more advice.
Health advice and self-care
Our pharmacists and trained assistants are available to provide advice on all medicines and minor ailments. We can also give you advice on how to live a healthy lifestyle. For example, we can advise on how to stop smoking or eating a more balanced diet. We can direct you to other sources of support and advice if we cannot help you ourselves. You can also use our Health Hub to find more information on common conditions.
Vaccination services
Each year we provide an NHS flu vaccination service to people aged 18 years and older who are eligible to receive a free vaccination. Find out more about our flu vaccination service. We also offer a COVID-19 vaccination service. These are available at certain times of the year, in set locations across England.
Patient records
We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code on confidentiality. If you want to discuss the records we keep, please speak to a member of staff.
We provide the above NHS services on behalf of:
NHS England, PO Box 16738, Redditch, B97 9PT
0300 311 22 33