At Pharmacy2U we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience for you the customer.

What information do we collect? How do we use it?

• When you order, we need to know a few details such as your name, email address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
• We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
• We may occasionally use the information we collect to notify you about important functionality changes on the Web site and Pharmacy2U promotions we think you'll find valuable. You may notify us that you do not wish to receive this promotional information at registration, or at any time by following the instructions on the emails you receive.

Will Pharmacy2U disclose the information it collects to outside parties?

We do occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. In these instances, under no circumstances do we pass on email addresses or telephone numbers.

This publication scheme is a complete guide to the information routinely made available to the public by Pharmacy2U Ltd. It is a description of the information about our pharmacists and pharmacy which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?
The publications are all available to you free of charge unless otherwise indicated within each class. Where information is provided at a cost, the charges will be calculated as set out in Class 7 (This Publication Scheme) overleaf and will be set out in £ sterling.

How is the information made available?
The information within each class is available in paper (hard copy) form from our pharmacist or on request from:

Managing Director
Pharmacy2U Ltd
1 Hawthorn Park
Coal Road
Leeds
Yorkshire
LS14 1PQ

Tel: 0845 803 9033

or can be downloaded from the pharmacy’s website.

Your rights to information

• In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Pharmacy2U Ltd under the NHS Openness Code 1995.
• The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
• From January 1st 2005 it will oblige the Pharmacy to respond to requests about information that it holds about NHS Pharmaceutical Services, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.
• New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.
• Under the Data Protection Act 1998, you are also entitled to access your patient medication records or any other personal information held about you. For this, please contact:

  Managing Director
  Pharmacy2U Ltd
  1 Hawthorn Park
  Coal Road
  Leeds
  Yorkshire
  LS14 1PQ
  
  Tel: 0845 803 9033
  Email: daniel@pharmacy2u.co.uk

Feedback
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Managing Director
Pharmacy2U Ltd
1 Hawthorn Park
Coal Road
Leeds
Yorkshire
LS14 1PQ
Tel: 0845 803 9033
Email: daniel@pharmacy2u.co.uk

All information at Pharmacy2U Ltd is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are, for example, the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the publication scheme. The information on this Scheme is grouped into the following broad categories:

The Leeds Primary Care Trust has made arrangements with Pharmacy2U Ltd for the provision of pharmaceutical services under section 41 of the National Health Service Act 1977. The Pharmacy is contracted to provide a range of NHS services and a full list of these appears in Class 2.

Our pharmacists are:

We employ dispensing technicians from time to time.

The Pharmacy Superintendent/manager is Mr Daniel Lee. Our pharmacy may also employ locum pharmacists from time to time.

The complete list of persons who undertake to provide pharmaceutical services to the NHS in the area of East Leeds Primary Care Trust can be obtained from the primary care trust or found on www.nhs.uk.

Some information may be withheld, including personal, confidential information about individuals that is protected by the Data Protection Act (1998).

The range of services that we provide under contract to the East Leeds Primary Care Trust (as well as others we contract with) includes:

• Dispensing of drugs, medicines and Drug Tariff listed appliances
• Patient medication records

We also provide the following services without NHS remuneration:

• Advice from the pharmacist
• Prescription delivery service
• Dispensing of private and veterinary prescriptions

It is one of the requirements of the practice allowance paid to us by the primary care trust we contract with that we have a practice leaflet available detailing all our services. Please ask the pharmacist for a copy.

Our inclusion in the Pharmaceutical List of the primary care trust is subject to our compliance with the Terms of Service. The Terms of Service for Chemists can be obtained from:

East Leeds
Oaktree House
3rd Floor, 408 Oakwood Lane
Leeds
Yorkshire
LS8 3LG

Our computerised patient medication records are covered by our policy for data protection and patient confidentiality. This policy is available from:

Managing Director
Pharmacy2U Ltd
1 Hawthorn Park
Coal Road
Leeds
Yorkshire
LS14 1PQ
Tel: 0845 803 9033
Email: daniel@pharmacy2u.co.uk

The address of the pharmacy premises from which Pharmacy2U Ltd has undertaken to provide NHS services is:

• Pharmacy2U Ltd
  1 Hawthorn Park
  Coal Road
  Leeds
  Yorkshire
  LS14 1PQ

Our opening hours are:

• Mondays: 09:00 - 17:30
• Tuesdays:
09:00 - 17:30
• Wednesdays:
09:00 - 17:30
• Thursdays:
09:00 - 17:30
• Fridays:
09:00 - 17:30
• Saturdays:
09:00 - 13:00
• Sundays:
Closed

Some patients can get free prescriptions under certain circumstances – please ask for leaflet HC11 (http://www.dh.gov.uk/PolicyAndGuidance/MedicinesPharmacyAndIndustry/Prescriptions/NHSCosts/fs/en). Anyone who has to pay and gets more than 5 prescription items in 4 months, or 14 in 12 months, could save money with a pre-payment certificate (PPC). You can call 0845 850 0030 to buy one over the phone or to get more details. You can also apply by post – please ask for application form FP95 (or see http://www.ppa.org.uk/ppa/ppc_intro.htm).

As from 1 April 2006 the prescription charge is £6.65, a 4-month prepayment certificate costs £33.90 and a 12-month prepayment certificate costs £93.20. These charges are set annually by the Department of Health.

The prescription charge is a tax paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to the pharmacy for NHS pharmaceutical services. The average ingredient cost of a dispensed item is £10.80 and pharmacies receive an average return of £1.30 per dispensed item. Further information on the cost of drugs and appliances can be found in the Drug Tariff, available from The Stationery Office. The Prescription Pricing Authority (www.ppa.org.uk) produces the Drug Tariff monthly.

Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affairs.

We have protocols and standard operating procedures relating to dispensing of prescriptions and data protection. Copies of these documents are available from:

Managing Director
Pharmacy2U Ltd
1 Hawthorn Park
Coal Road
Leeds
Yorkshire
LS14 1PQ

Tel: 0845 803 9033

If you are not happy with the service you have received from us, please contact:

Mr Daniel Lee
Managing Director
1 Hawthorn Park
Coal Road
Leeds
Yorkshire
LS14 1PQ

Tel: 0845 803 9033

The complaints policy about NHS services provided by Pharmacy2U Ltd is Please see seperate complaints procedure.

A copy of our complaints policy is available from:

Managing Director
Pharmacy2U Ltd
1 Hawthorn Park
Coal Road
Leeds
Yorkshire
LS14 1PQ

Tel: 0845 803 9033

Our complaints policy is in line with the NHS Pharmaceutical Services Regulations 1992 and the NHS Complaints Policy. If we cannot resolve the problem or if you prefer not to raise the complaint with the pharmacy directly you may contact the primary care trust:

East Leeds
Oaktree House
3rd Floor, 408 Oakwood Lane
Leeds
Yorkshire
LS8 3LG

Cost of Information
For the most part, we will charge you only for hard copies or copying onto media (e.g. CD-ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via our website – free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.

For those without Internet access, a single print-out as on the website would be available by post from Managing Director, Pharmacy2U Ltd, 1 Hawthorn Park, Coal Road, Leeds, Yorkshire LS14 1PQ or by personal application from Pharmacy2U Ltd.

However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

b) Leaflets and brochures – free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available in Class 4.

c) “Glossy” or other bound paper copies, or in some cases a CD-ROM, video or other mediums are for charge as in our publication lists available from Managing Director, Pharmacy2U Ltd, 1 Hawthorn Park, Coal Road, Leeds, Yorkshire LS14 1PQ, Tel: 0845 803 9033

d) E-mail will be free of charge unless it says otherwise.

The charges will be reviewed regularly.

Websites:

• East Leeds Primary Care Trust
  www.eastleeds-pct.nhs.uk
  
• Information Commissioner
  www.informationcommissioner.gov.uk
  
• Lord Chancellors Department
  www.lcd.gov.uk
  
• NHS Freedom of Information
  www.foi.nhs.uk

Publications:

• NHS Openness Code
  www.doh.gov.uk/nhsexec/codemain.htm
  www.doh.gov.uk/nhsexec/codeannx.htm
  
• FOI Act 2000
  www.hmso.gov.uk/acts/acts2000/20000036.htm
  
• Code of Practice under Section 45 FOI Act 2000
  www.lcd.gov.uk/foi/codepafunc.htm
  
• Code of Practice under Section 46 FOI Act 2000
  www.lcd.gov.uk/foi/codemanrec.htm