Frequently asked questions
What is the easiest way to find the items I am looking for?
The quickest and easiest way to find a product you are already familiar with, is to type the product name in the search box on the top right hand side of the screen.
Can I send my prescriptions to Pharmacy2U?
We can dispense your NHS and private prescriptions, as long as they are written by a UK-registered prescriber. We aim to deliver your prescription medicines to you within 1-2 days of receipt of your prescription in the post. For more details about our prescription service, call our pharmacy team on 0845 803 9033, or click here.
How much do you charge for delivery?
We charge a standard fixed rate of £2.95 for packaging and delivery to any destination in the UK for all orders under £45. Orders of £45 and above are free of delivery charges to any UK destination. Deliveries outside the UK are charged according to the weight of the goods. The exact amount will be confirmed at the checkout. Click here for an indication of overseas delivery costs.
How do I pay for my products?
You can pay for your products online via credit/debit card by simply selecting the pay by direct credit card entry option. All your credit card information is encrypted using SSL (secure socket layer) provided by Verisign, the world's leader in secure data transfer. Please view our security page if you would like more information about how we protect your details.
Alternatively, you can place your order over the telephone; please call us on 0845 803 9033.
Are credit card transactions over the Internet safe?
The credit card area on our site is secure. Pharmacy2U utilise industry standard Secure Sockets Layer (SSL) technology to allow the encrytion of all credit card information. This means information passed between your computer and our web site cannot be read by any third party.
SSL encrytion technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.
Can I see my previous orders?
Yes by clicking on the link "Your account", on the navigation panel above and then on the "Order History" tab.
What happens if I'm not at home when you deliver?
We use Royal Mail and Business Post services for the majority of our deliveries. Depending on the nature and value of your order, we may use an enhanced service such as Recorded or Special Delivery, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office. If you wish for your order to be delivered on a particular date, call us on 0845 803 9033 and we'll do our best to help. Click here for more delivery information.
If I need something straight away can you help me?
If you need medicines immediately, we are not best placed to help you - in this situation you should consult a local pharmacist or doctor, or call our pharmacy team on 0845 803 9033 if you need advice about what to do. We do aim to send medicine-only orders to you for delivery on the next working day in the UK, if you order before 11:00am.
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All content of this web site is for information purposes only and is not a substitute for professional medical advice; rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have, a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care. For more information view our Terms & Conditions © Pharmacy2U Ltd 2000 - 2007.
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